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Transportation of household goods in interstate commerce; consumer protection regulations
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Regulations current to Aug 30, 2012
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Medical Form, 391.53, 391
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All Regulations
Part
Regulation
Guidance
375.101 - 375.105
Subpart A - General requirements
375.101
Who must follow the regulations in this part?
375.103
What are the definitions of terms used in this part?
375.105
What are the information collection requirements of this part?
375.201 - 375.221
Subpart B - Before offering services to my customers
Subpart B 375.201 - 375.203
Liability Considerations
375.201
What is my normal liability for loss and damage when I accept goods from an individual shipper?
375.203
What actions of an individual shipper may limit or reduce my normal liability?
Subpart B 375.205 - 375.213
General Responsibilities
375.205
May I have agents?
375.207
What items must be in my advertisements?
375.209
How must I handle complaints and inquiries?
375.211
Must I have an arbitration program?
375.213
What information must I provide to a prospective individual shipper?
Subpart B 375.215 - 375.221
Collecting Transportation Charges
375.215
How must I collect charges?
375.217
How must I collect charges upon delivery?
375.219
May I extend credit to shippers?
375.221
May I use a charge or credit card plan for payments?
375.301 - 375.303
Subpart C - Service options provided
375.301
What service options may I provide?
375.303
If I sell liability insurance coverage, what must I do?
375.401 - 375.409
Subpart D - Estimating charges
375.401
Must I estimate charges?
375.403
How must I provide a binding estimate?
375.405
How must I provide a non-binding estimate?
375.407
Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
375.409
May household goods brokers provide estimates?
375.501 - 375.521
Subpart E - Pick up of shipments of household goods
Subpart E 375.501 - 375.505
Before Loading
375.501
Must I write up an order for service?
375.503
Must I write up an inventory?
375.505
Must I write up a bill of lading?
Subpart E 375.507 - 375.521
Weighing the Shipment
375.507
Must I determine the weight of a shipment?
375.509
How must I determine the weight of a shipment?
375.511
May I use an alternative method for shipments weighing 3,000 pounds or less?
375.513
Must I give the individual shipper an opportunity to observe the weighing?
375.515
May an individual shipper waive his/her right to observe each weighing?
375.517
May an individual shipper demand re-weighing?
375.519
Must I obtain weight tickets?
375.521
What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
375.601 - 375.609
Subpart F - Transportation of shipments
375.601
Must I transport the shipment in a timely manner?
375.603
When must I tender a shipment for delivery?
375.605
How must I notify an individual shipper of any service delays?
375.607
What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
375.609
What must I do for shippers who store household goods in transit?
375.701 - 375.709
Subpart G - Delivery of shipments
375.701
May I provide for a release of liability on my delivery receipt?
375.703
What is the maximum collect-on-delivery amount I may demand at the time of delivery?
375.705
If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
375.707
If a shipment is partially lost or destroyed, what charges may I collect at delivery?
375.709
If a shipment is totally lost or destroyed, what charges may I collect at delivery?
375.801 - 375.807
Subpart H - Collection of charges
375.801
What types of charges apply to subpart H?
375.803
How must I present my freight or expense bill?
375.805
If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
375.807
What actions may I take to collect the charges upon my freight bill?
375.901
Subpart I - Penalties
375.901
What penalties do we impose for violations of this part?
Pt. 375, App. A
Appendix A to Part 375—Your Rights and Responsibilities When You Move