What will the Ombudsman do?
- An Ombudsman is a neutral, independent and confidential
resource that allows customers and employees to resolve disputes from a
neutral, independent viewpoint.
- The Ombudsman remains free from control or interference
of any OPM employee in carrying out their duties.
- The Ombudsman encourages open and effective
communication between and among all OPM managers and employees, and our
customers to discuss and resolve issues affecting OPM.
- The Ombudsman maintains the confidentiality of dispute
resolution communications made by employees, including managers and
supervisors, unless the party making the disclosure consents to
disclosure or as required by law.
- The Ombudsman will consider all sides in an impartial
and objective way.
- The Ombudsman will help develop fair solutions to
complex and difficult problems.
- The Ombudsman will help raise and resolve issues of
concern or complaints regarding the Agency meeting courtesy, service,
and timeliness standards.
-
Thank you for your feedback!