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An official website of the United States Government.

Frequently Asked Questions Ombudsman

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When should I contact the Ombudsman?

It's best to think of the Ombudsman as a last resort. We will try to help when other approaches have failed. If you have a complaint, first calmly discuss it with the person involved. In many cases, this action can resolve the problem or help you better understand the issue.

When you have made a reasonable effort to resolve your problem through normal processes and it still is not resolved then contact the Ombudsman.

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