The REDRESS program was born out of the settlement of a class action lawsuit filed by employees in the Northern District of Florida. Among their complaints was that the Equal Employment Opportunity (EEO) complaint process was too slow, remote, and ineffective in addressing workplace disputes. After reviewing the alternatives, all parties agreed that the development of a workplace mediation program might be an effective way to address these concerns. Thus, REDRESS mediation began as a pilot program in 1994 with three Florida sites. As the result of a commitment from management, employees, and their representatives, it continued to grow bigger and better. Today it is available to all Postal employees nationwide.

Information about the REDRESS mediation program.
REDRESS mediation provides a fast, fair, neutral, and informal alternative to traditional EEO counseling.

The disputing parties meet with a non-postal, impartial third-party mediator who assists them in discussing and resolving their disputes. The REDRESS program uses the transformative model of mediation which strives to change the on-going interaction between the parties toward a positive direction.

REDRESS mediations operate differently than most court directed mediations as the parties are strongly encouraged to play a more active role than the mediator or the parties' representatives.

All you need to know about REDRESS › 
How REDRESS Works › 
Transformative Mediation › 
Standards of Practice › 
Agreement to Mediate › 
Policies › 
Hallmarks of Transformative Mediation › 
Letters ›