HCTC: Update Your Account Information
Once you are enrolled in the monthly HCTC program, use the HCTC Registration Update Form to notify the HCTC Program of any changes to your HCTC account including:
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Adding or removing a family member from your account
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Changing information about your health insurance (e.g. premium change)
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Changing to a new HCTC qualified health insurance plan
- Reactivating a recently cancelled account
- Switch my eligibility type from TAA (or ATAA/RTAA) to PBGC
Every time you use the Registration Update Form, you reconfirm that you are eligible for the HCTC. You should always notify the HCTC Program of any change or event that affects your eligibility, such as beginning to receive Medicare benefits, taking a new job that provides health insurance or when your COBRA coverage ends. Please see below for frequently asked questions.
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Questions |
Answers |
How to Change Your Address or Phone Number? |
If your address or phone number changes, you should contact the HCTC Customer Contact Center. You must also notify the PBGC or your local unemployment office in your state when your address changes. |
| How to notify the HCTC Program of Your Health Insurance Premium Changes? |
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| How to obtain a COBRA coverage extension? |
Individuals should contact the HCTC Program if their former employer agrees to extend their COBRA coverage. To avoid cancellation from the monthly HCTC program, participants must provide their new COBRA end date to the HCTC Program at least 40 days before the end of their COBRA coverage. They can call the HCTC Customer Contact Center or submit an HCTC Registration Update Form to notify the program of this change. When submitting the HCTC Registration Update Form, complete all applicable sections. In Part 3, select “Change information about my current health insurance” and in the “Explain your reason for update” section, write “Update my COBRA end date.” When filing out Part 5, be sure to include your new COBRA end date. |
Events Affecting Your Eligibility
While you are enrolled in the Monthly HCTC, there may be certain events that affect your eligibility to receive the HCTC. Your registration will be cancelled if any of the following events occur:
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Loss of TAA/ATAA/RTAA or PBGC eligibility
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Begin receiving Medicare benefits*
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Expiration of COBRA coverage
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Failure to pay your HCTC amount due
If one of these events is about to take place, the HCTC Program will provide you with advance notice, if possible. If the event does take place, you will receive a letter from the HCTC Program informing you of the specific reason your registration was cancelled.
If your registration was cancelled because you lost your TAA/ATAA/RTAA or PBGC eligibility and you believe this is inaccurate, you should contact your State Workforce Agency (SWA)/state unemployment office (the agency in your state that handles unemployment programs) or the PBGC to find out why they did not transmit an eligibility record for you. If you lose your TAA/ATAA/RTAA or PBGC eligibility, and become eligible again at a later date, you will receive a postcard in the mail from the HCTC Program and can re-register for the HCTC at that time.
If your registration was cancelled for another reason, follow the instructions on the letter you receive from the HCTC Program.
If you need to cancel your HCTC account, you can submit an HCTC Registration Update Form and in Part 3, select “Cancel my HCTC Registration” or you can call the HCTC Customer Contact Center.
*If you are enrolled in Medicare, please see the qualified family member page to learn about how your family members can continue receiving the HCTC.
Return to the HCTC Program home page.
Go to the HCTC Quick References page to view a glossary of terms, frequently asked questions, and additional resources.
