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Refreshed Plan Milestones and Completion Dates: 2012-2014

On April 9, 2012, we launched our refreshed Open Government Plan 2.0. We made several commitments in our plan, and will share our progress with you regularly. Below is our report on milestones.

Goals I-IV: Transparency, Participation, Collaboration, Internalizing Open Government

Milestone Projected Completion Date Status

Issue refreshed Open Government Plan and share it with public and employees

April 2012

Completed. We posted our Open Government Plan 2.0 on our Open Government portal and shared with employees on April 9, 2012. On September 4, 2012, we published a revision to include updated information.

Post new high-value datasets/information holdings to Data.gov in 2012, 2013, and 2014

December 2014

Posted:

Test prototype for new public-facing FOIA website

4th quarter FY 2012

Completed.  On 2/11/13, SSA completed testing and review of a new public-facing FOIA website. This site was launched to the public on 2/13/13.

Further enhance our FOIA website and reading room

2nd Quarter FY 2013

Completed. On 2/13/13 SSA launched an enhanced FOIA website and published 10 documents to the “proactive disclosures” section of our enhanced FOIA reading room. The reading room is being retitled as the FOIA Library.

Explore potential electronic FOIA management solutions with other Federal agencies.

3rd Quarter FY 2013

Launch crowd-sourcing tool, IdeaBench, to collect ideas for enhancements to the eBB tool developed for the hearings offices.

End of CY 2012
  • IdeaBench was launched in September 2012

Hold public engagements to solicit ideas from the public

Ongoing
  • July 2012 – engagement with advocates on improving notices using UserVoice
  • July 2012 – engagement with public and employees to solicit ideas for the agency’s Service Delivery Plan

Collect ideas from the public on improving the open government portal

by end of CY2014

 

Hold engagements with advocates regarding agency’s services and programs

Twice yearly
  • October 2011 – Open Government Advocate Meeting, Washington, DC
  • June 2012 – Open Government Advocate Meeting, Washington, DC

 

Test engagement for disability program policy development with public (includes evaluation of type of responses, impact on resources, feasibility of continuing, etc.)

by end of CY 2013

This initiative is on hold.

Use crowd sourcing tool to engage the public and provide participation opportunities in disability program policy development

FY 2013

This initiative is on hold.

Hold additional engagements on potential areas for regulations changes

FY 2014 and ongoing

This initiative is on hold.

Continue to host webinars on topics of value to public

Ongoing

Continue to provide information on means to provide feedback

Ongoing
  • Opportunities to provide feedback are updated on our Participation Opportunities page
  • Federal Register Notice and “Dear Colleague” advocate letters sent July 2012 seeking input for Service Delivery Plan
  • Internal memo distributed July 2012 to employees seeking input for Service Delivery Plan

Continue to provide the public with the opportunity to comment on our proposed regulations

Ongoing

Pilot cloud-based collaboration platform

End of CY 2013
  • Pre-pilot meetings are underway to test an internal collaboration platform. Pilot for cloud-based based collaboration platform, SSA Engage, began in August 2012 for approximately 500 employees. We completed a four-month pilot and will use the experience gained to explore enterprise social media in the future.

Give open government honor awards for employees to recognize achievements in advancing open government principles

Annually – once each in FY 2013 & FY 2014
  • First awards given on June 14, 2012

We will post our open government goals and our performance against the goals on our website

Ongoing
  • We report open government goals and performance in this chart

Review our Agency Performance Plan (APP) to incorporate open government principles and activities

Once Annually
  • Review completed June 2012

Flagship and Major Initiatives

Milestone Projected Completion Date Status

Flagship: Enhanced Services for People Receiving Benefits
Roll-out new, more secure user ID/password protocol end of CY 2012 Completed. We implemented “my Social Security” on the agency’s website on May 1, 2012. We provided secure access to the Online Statement on May 1, 2012.
Include additional services behind the new user ID/password protocol end of FY 2013




 We implemented new services on January 5, 2013 that allow beneficiaries to check their benefits, obtain a benefit verification letter and change their address or direct deposit information. We plan to put additional services behind the new user ID/password protocol in the future.
Explore new survey tools and approaches to more timely, detailed customer feedback

FY 2013 and ongoing



  
Establish and use customer service standards to enhance online services

FY 2013 and ongoing



  
Continue to use customer service metrics for all of our service channels

Ongoing We routinely review and report our ACSI eService Customer Satisfaction scores to management and analyze customer feedback from the ACSI surveys to identify and help prioritize changes.
Begin testing streamlined and ecure access to our online services

FY 2013 and ongoing



 Completed.  We expanded “my Social Security” in the second quarter of FY 2013  as described above
Collect customer feedback to measure customer satisfaction and identify opportunities for improvement Ongoing We are planning to conduct a survey of customers who failed the online process to determine their level of satisfaction with service they sought via the in-person and telephone channels. We will use feedback to improve our internal Registration and Customer Support functionality.

Health IT Initiative
Expand exchange of medical records through health IT to various medical networks and providers in 13 states End of FY 2012

Completed in August 2012.  Increased the exchange of medical records through the use of health Information Technology (IT) (www.socialsecurity.gov/hit/index.html) to 14 States.

Continue outreach effort to onboard an additional 2-3 medical providers and connect with VA and DoD on the Nationwide Health Information Network (NwHIN) End of FY 2013 This effort is now known as eHealth Exchange. Efforts are ongoing to capture, prioritize, and implement requirements (technical and policy) for this exchange. In the first quarter of 2013, we expanded exchange with two additional partner organizations, bringing the total exchanges to 18 providers in 16 states.

Virtual Life Electronic Record Wounded Warrior Collaboration
Nationwide expansion of DoD/SSA Interim Health Data Sharing Initiative End of CY 2012


 Completed. Nationwide expansion began in April 2012, and was completed in August 2012.
Pilot health IT exchange with other Federal agencies using NwHIN December 2012 We continue our ongoing efforts with DoD and VA to determine how to extract and package clinical data SSA needs and to validate patient authorizations electronically. We expect to continue this activity through the end of CY 2013.
eAuthorization
Available for claimants filing online April 2012 Completed in April 2012
Available for claimants who file an online disability appeal August 2012

Completed August 11, 2012. Expanded eAuthorization (form SSA-827) to first-party appeals filed online. Allows adults filing an Internet Disability Report - Appeal  (i3341) on their own behalf to electronically sign and submit the SSA-827. Effective December 2012, adult claimants can use our attestation process to sign and submit form SSA-827 during in-office or telephone interviews.
Explore alternative for third party filers FY 2013  
Developing a business process for childhood claims FY 2013 Business process sessions began in January 2013

Other SSA Plans and Reports