Claims
Location & Hours of Operation
Warner Barracks, Bldg 7000, 3rd Floor
DSN 469-8411, CIV: 0951-300-8411
Hours:
Monday, Tuesday, Wednesday and Friday; 9 a.m-12 p.m and 1 p.m-3 p.m ; closed Thursday
Closed on all German and American Holidays
No appointment necessary
Mission
The Bamberg Claims Office processes, investigates, and settles claims for and against the US Government. It provides prompt and fair adjudications and settlements of all claims in accordance with AR 27-20 and DA PAM 27-162. In addition, the claims office assists personnel and their family members with filing claims under the new Full Replacement Value (FRV) program.
Personnel Claims
Claims filed against the US Government by soldiers, DA/DOD civilians, and other personnel for loss of and/or damage to personal property resulting from an incident to their service:
Claims resulting from household goods and vehicle shipments.
Claims resulting from fire, flood, theft, vandalism, and other unusual occurrences on military installations or at Government quarters.
Tort Claims
Claims filed against the US Government for personal injury, death, or damage to or loss of personal property caused by a negligent act or omission of military or Government personnel acting within the scope of their employment.
Article 139 Claims
Claims filed against a Soldier for personal property willfully destroyed or wrongfully taken. Such claims must be filed within 90 days from the incident date.
Filing Claims Online
On 1 October 2009, the Personnel Claims Army Information Management System (PCLAIMS) was fielded. It can be accessed from the Judge Advocate General’s Corps internet site at www.jagcnet.army.mil. The US Army Claims Service link needs to be clicked and then the PCLAIMS link. The PCLAIMS link will describe the rules for filing personnel claims only and allow filling out required forms. An Army Knowledge Online (AKO) account is needed to use PCLAIMS.
Notice Procedure For All FRV Shipments
Shipments include household goods, hold/unaccompanied baggage shipments, line haul and local moves, DPM shipments.
Any notice of lost and/or damaged items resulting from shipments must be given within 70 calendar days from the date of delivery. The DD Form 1840/1840R (pink form) must be completed and delivered to the claims office within the prescribed time frame.
Claims for these shipments can be filed either directly with the carrier within 9 months of delivery or with the Government within 2 years of delivery.
Notice Procedure For DP3 shipments
Any notice of lost and/or damaged items resulting from DP3 shipments must be given directly to the Transportation Service Provider (TSP) via internet, email, fax or mail within 75 calendar days from the date of delivery. For assistance with the notification, contact the claims office.
Claims for these shipments can be filed directly with the TSP within 9 months of delivery or with the Government within 2 years of delivery.