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Survey of Patients’ Hospital Experiences (HCAHPS)

Row numberProvider NumberHospital NameAddress 1Address 2Address 3CityStateZIP CodeCounty NamePhone NumberPercent of patients who reported that their nurses "Sometimes" or "Never" communicated well.Percent of patients who reported that their nurses "Usually" communicated well.Percent of patients who reported that their nurses "Always" communicated well.Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.Percent of patients who reported that their doctors "Usually" communicated well.Percent of patients who reported that their doctors "Always" communicated well.Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.Percent of patients who reported that they "Usually" received help as soon as they wanted.Percent of patients who reported that they "Always" received help as soon as they wanted.Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.Percent of patients who reported that their pain was "Usually" well controlled.Percent of patients who reported that their pain was "Always" well controlled.Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.Percent of patients who reported that staff "Always" explained about medicines before giving it to them.Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.Percent of patients who reported that their room and bathroom were "Usually" clean.Percent of patients who reported that their room and bathroom were "Always" clean.Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.Percent of patients who reported that the area around their room was "Usually" quiet at night.Percent of patients who reported that the area around their room was "Always" quiet at night.Percent of patients who reported that YES,they were given information about what to do during their recovery at home.Percent of patients who reported that they were not given information about what to do during their recovery at home.Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).Percent of patients who reported NO,they would not recommend the hospital.Percent of patients who reported YES,they would probably recommend the hospital.Percent of patients who reported YES,they would definitely recommend the hospital.Number of Completed SurveysSurvey Response Rate PercentHospital Footnote
2010001SOUTHEAST ALABAMA MEDICAL CENTER1108 ROSS CLARK CIRCLEDOTHANAL36301HOUSTON33479387016%18%76%2%14%84%14%29%57%7%23%70%18%19%63%12%23%65%5%27%68%85%15%8%20%72%4%20%76%300 or more33%
3010005MARSHALL MEDICAL CENTER SOUTH2505 U S HIGHWAY 431 NORTHBOAZAL35957MARSHALL25659383104%13%83%1%11%88%11%24%65%5%20%75%15%18%67%7%19%74%3%21%76%85%15%4%16%80%3%23%74%300 or more38%
4010006ELIZA COFFEE MEMORIAL HOSPITAL205 MARENGO STREETFLORENCEAL35631LAUDERDALE25676884005%19%76%5%11%84%14%29%57%8%29%63%23%17%60%14%26%60%7%29%64%77%23%15%30%55%10%33%57%300 or more30%
5010007MIZELL MEMORIAL HOSPITAL702 N MAIN STOPPAL36467COVINGTON33449335416%21%73%3%12%85%14%25%61%11%24%65%26%21%53%12%22%66%7%29%64%70%30%13%27%60%9%35%56%Between 100 and 29928%
6010008CRENSHAW COMMUNITY HOSPITAL101 HOSPITAL CIRCLELUVERNEAL36049CRENSHAW33433533745%15%80%0%6%94%15%19%66%11%22%67%18%15%67%13%18%69%8%23%69%79%21%8%22%70%5%30%65%Between 100 and 29928%
7010011ST VINCENT'S EAST50 MEDICAL PARK EAST DRIVEBIRMINGHAMAL35235JEFFERSON20583831226%16%78%2%15%83%11%22%67%9%23%68%23%18%59%15%23%62%10%28%62%81%19%8%23%69%5%22%73%300 or more30%
8010012DEKALB REGIONAL MEDICAL CENTER200 MED CENTER DRIVEFORT PAYNEAL35968DE KALB25684531504%17%79%3%14%83%8%23%69%7%21%72%20%18%62%11%24%65%6%26%68%82%18%6%25%69%4%34%62%300 or more26%
9010016SHELBY BAPTIST MEDICAL CENTER1000 FIRST STREET NORTHALABASTERAL35007SHELBY20562081007%18%75%4%14%82%14%28%58%7%23%70%19%18%63%11%21%68%8%25%67%82%18%8%19%73%5%20%75%300 or more31%
10010018CALLAHAN EYE FOUNDATION HOSPITAL1720 UNIVERSITY BLVDBIRMINGHAMAL35233JEFFERSON20532581001%5%94%3%5%92%16%4%80%3%13%84%14%1%85%6%12%82%0%13%87%82%18%0%7%93%0%4%96%Fewer than 10045%Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
11010019HELEN KELLER MEMORIAL HOSPITAL1300 SOUTH MONTGOMERY AVENUESHEFFIELDAL35660COLBERT25638645564%17%79%1%15%84%7%25%68%5%23%72%19%18%63%10%21%69%5%25%70%86%14%6%21%73%4%19%77%300 or more30%
12010021DALE MEDICAL CENTER126 HOSPITAL AVEOZARKAL36360DALE33477426016%15%79%4%15%81%18%23%59%8%26%66%24%13%63%13%19%68%7%30%63%74%26%13%31%56%10%36%54%Between 100 and 29925%
13010022CHEROKEE MEDICAL CENTER400 NORTHWOOD DRCENTREAL35960CHEROKEE25692755312%12%86%1%6%93%7%15%78%3%18%79%13%13%74%11%17%72%5%15%80%90%10%4%17%79%3%22%75%Between 100 and 29934%
14010023BAPTIST MEDICAL CENTER SOUTH2105 EAST SOUTH BOULEVARDMONTGOMERYAL36116MONTGOMERY33428821007%17%76%4%13%83%14%22%64%11%21%68%22%15%63%17%19%64%7%24%69%81%19%8%22%70%5%20%75%300 or more35%There were discrepancies in the data collection process
15010024JACKSON HOSPITAL & CLINIC INC1725 PINE STREETMONTGOMERYAL36106MONTGOMERY33429380006%15%79%2%11%87%12%21%67%8%19%73%17%13%70%14%20%66%7%22%71%81%19%7%21%72%5%18%77%300 or more30%
16010025GEORGE H. LANIER MEMORIAL HOSPITAL4800 48TH STVALLEYAL36854CHAMBERS33475614007%15%78%1%12%87%10%22%68%8%26%66%23%15%62%16%22%62%11%28%61%84%16%11%23%66%7%32%61%300 or more27%
17010027ELBA GENERAL HOSPITAL987 DRAYTON STREETELBAAL36323COFFEE33489722574%12%84%1%3%96%2%14%84%10%7%83%14%7%79%2%16%82%0%13%87%82%18%2%14%84%3%18%79%Fewer than 10031%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
18010029EAST ALABAMA MEDICAL CENTER AND SNF2000 PEPPERELL PARKWAYOPELIKAAL36801LEE33474934114%15%81%1%12%87%10%21%69%6%21%73%14%16%70%13%19%68%4%23%73%89%11%4%20%76%2%17%81%300 or more36%
19010032WEDOWEE HOSPITAL209 NORTH MAIN STREETWEDOWEEAL36278RANDOLPH25635721116%15%79%6%12%82%11%21%68%13%22%65%19%15%66%10%18%72%5%24%71%82%18%9%31%60%7%28%65%Between 100 and 29935%
20010033UNIVERSITY OF ALABAMA HOSPITAL619 SOUTH 19TH STREETBIRMINGHAMAL35233JEFFERSON20593440113%16%81%3%13%84%10%24%66%5%22%73%16%17%67%8%24%68%7%23%70%86%14%5%15%80%2%13%85%300 or more31%
21010034COMMUNITY HOSPITAL INC805 FRIENDSHIP ROADTALLASSEEAL36078ELMORE33428365414%15%81%3%10%87%10%21%69%9%22%69%17%13%70%5%19%76%7%25%68%77%23%8%20%72%4%27%69%300 or more32%
22010035CULLMAN REGIONAL MEDICAL CENTER1912 ALABAMA HIGHWAY 157CULLMANAL35058CULLMAN25673720004%15%81%4%11%85%11%22%67%5%20%75%21%15%64%13%18%69%7%22%71%84%16%6%21%73%5%25%70%300 or more40%
23010036ANDALUSIA REGIONAL HOSPITAL849 SOUTH THREE NOTCH STREETANDALUSIAAL36420COVINGTON33422284667%16%77%3%13%84%11%24%65%7%23%70%21%16%63%14%26%60%5%27%68%85%15%8%23%69%7%26%67%300 or more26%
24010038STRINGFELLOW MEMORIAL HOSPITAL301 EAST 18TH STANNISTONAL36201CALHOUN256235890010%21%69%7%14%79%26%24%50%13%23%64%27%18%55%18%21%61%9%28%63%79%21%17%24%59%10%26%64%300 or more27%
25010039HUNTSVILLE HOSPITAL101 SIVLEY RDHUNTSVILLEAL35801MADISON25626510004%18%78%3%16%81%11%28%61%6%24%70%18%20%62%9%21%70%6%29%65%85%15%6%20%74%3%18%79%300 or more31%
26010040GADSDEN REGIONAL MEDICAL CENTER1007 GOODYEAR AVENUEGADSDENAL35903ETOWAH25649440006%16%78%5%15%80%12%28%60%7%21%72%21%17%62%13%19%68%6%27%67%84%16%7%21%72%5%20%75%300 or more27%There were discrepancies in the data collection process
27010043CHILTON MEDICAL CENTER1010 LAY DAM ROADCLANTONAL35045CHILTON20575525006%12%82%4%8%88%7%17%76%8%12%80%15%10%75%11%13%76%2%22%76%80%20%7%25%68%6%27%67%Between 100 and 29933%
28010044MARION REGIONAL MEDICAL CENTER1256 MILITARY STREET SOUTHHAMILTONAL35570MARION20592162004%14%82%2%10%88%8%21%71%6%24%70%17%12%71%3%14%83%2%19%79%79%21%6%17%77%6%24%70%Between 100 and 29926%
29010045FAYETTE MEDICAL CENTER1653 TEMPLE AVENUE NORTHFAYETTEAL35555FAYETTE20593259661%10%89%1%6%93%6%16%78%3%14%83%10%12%78%3%13%84%3%17%80%87%13%5%15%80%2%20%78%300 or more31%
30010046RIVERVIEW REGIONAL MEDICAL CENTER600 SOUTH THIRD STREETGADSDENAL35901ETOWAH256543520010%20%70%8%15%77%23%27%50%12%25%63%32%15%53%13%24%63%10%27%63%77%23%18%26%56%12%30%58%300 or more26%
31010047GEORGIANA HOSPITAL515 MIRANDA STGEORGIANAAL36033BUTLER33437622054%14%82%5%9%86%6%15%79%7%17%76%18%16%66%7%17%76%9%23%68%74%26%6%17%77%4%25%71%Between 100 and 29938%
32010049MEDICAL CENTER ENTERPRISE400 N EDWARDS STREETENTERPRISEAL36330COFFEE33434705846%14%80%2%11%87%13%24%63%7%21%72%19%15%66%10%19%71%6%28%66%85%15%7%20%73%4%26%70%300 or more28%
33010050ST VINCENTS BLOUNT150 GILBREATH DRIVEONEONTAAL35121BLOUNT20527430004%14%82%2%10%88%3%21%76%4%18%78%17%16%67%8%18%74%2%21%77%79%21%5%19%76%5%21%74%Between 100 and 29933%
34010051GREENE COUNTY HOSPITAL509 WILSON AVENUEEUTAWAL35462GREENE20537233887%10%83%1%6%93%16%14%70%15%14%71%16%13%71%14%14%72%8%17%75%75%25%5%30%65%4%39%57%Fewer than 10029%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
35010052LAKE MARTIN COMMUNITY HOSPITAL201 MARIARDEN ROADDADEVILLEAL36853TALLAPOOSA25682578217%16%77%3%9%88%16%18%66%11%17%72%28%14%58%9%13%78%7%22%71%79%21%7%26%67%5%29%66%Between 100 and 29933%
36010054PARKWAY MEDICAL CENTER1874 BELTLINE RD SWDECATURAL35601MORGAN25635022116%17%77%4%12%84%13%22%65%8%21%71%20%17%63%12%18%70%8%25%67%80%20%9%21%70%6%23%71%300 or more29%
37010055FLOWERS HOSPITAL4370 WEST MAIN STREETDOTHANAL36305HOUSTON33479350004%15%81%2%13%85%9%25%66%3%20%77%14%17%69%10%20%70%7%24%69%86%14%6%15%79%2%15%83%300 or more34%
38010056ST VINCENT'S BIRMINGHAM810 ST VINCENT'S DRIVEBIRMINGHAMAL35205JEFFERSON20593970003%17%80%2%13%85%9%26%65%5%23%72%20%18%62%14%23%63%6%26%68%83%17%5%17%78%3%14%83%300 or more32%
39010058BIBB MEDICAL CENTER208 PIERSON AVECENTREVILLEAL35042BIBB20592648814%15%81%1%4%95%2%15%83%12%22%66%12%17%71%2%7%91%3%9%88%86%14%4%20%76%0%26%74%Fewer than 10034%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
40010059LAWRENCE MEDICAL CENTER202 HOSPITAL STREETMOULTONAL35650LAWRENCE25697422003%16%81%1%7%92%9%21%70%5%22%73%13%10%77%11%16%73%7%26%67%82%18%5%25%70%2%30%68%Between 100 and 29930%
41010061HIGHLANDS MEDICAL CENTER380 WOODS COVE ROADSCOTTSBOROAL35768JACKSON25625944446%17%77%2%9%89%9%20%71%7%24%69%20%17%63%17%21%62%5%23%72%78%22%8%28%64%4%38%58%300 or more34%
42010062WIREGRASS MEDICAL CENTER1200 W MAPLE AVENUEGENEVAAL36340GENEVA334684365510%20%70%4%15%81%17%30%53%13%27%60%28%19%53%17%20%63%17%31%52%80%20%12%38%50%9%34%57%Between 100 and 29928%
43010065RUSSELL HOSPITAL3316 HIGHWAY 280ALEXANDER CITYAL35010TALLAPOOSA25632971004%12%84%3%11%86%7%21%72%5%19%76%16%17%67%9%16%75%4%23%73%87%13%5%15%80%2%20%78%300 or more41%
44010066FLORALA MEMORIAL HOSPITAL24273 FIFTH AVENUEFLORALAAL36442COVINGTON33485832872%15%83%5%9%86%3%11%86%9%18%73%7%8%85%8%16%76%8%20%72%79%21%5%23%72%3%34%63%Fewer than 10030%Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance
45010069MEDICAL CENTER BARBOUR820 W WASHINGTON STEUFAULAAL36027BARBOUR33468872718%17%75%6%13%81%13%24%63%14%19%67%24%16%60%11%16%73%5%21%74%78%22%13%27%60%8%33%59%Between 100 and 29934%
46010073CLAY COUNTY HOSPITAL83825 HIGHWAY 9 P O BOX 1270ASHLANDAL36251CLAY25635421314%12%84%0%4%96%5%17%78%8%18%74%13%17%70%10%17%73%2%22%76%84%16%3%23%74%2%26%72%Between 100 and 29937%
47010078NORTHEAST ALABAMA REGIONAL MED CENTER400 EAST 10TH STREETANNISTONAL36207CALHOUN25623551217%18%75%6%13%81%15%27%58%9%23%68%25%19%56%15%21%64%8%25%67%82%18%9%27%64%5%29%66%300 or more34%
48010079ATHENS-LIMESTONE HOSPITAL700 WEST MARKET STREETATHENSAL35611LIMESTONE25623392925%19%76%2%16%82%11%26%63%6%25%69%22%16%62%12%21%67%6%28%66%87%13%9%31%60%5%29%66%300 or more29%
49010083SOUTH BALDWIN REGIONAL MEDICAL CENTER1613 NORTH MCKENZIE STREETFOLEYAL36535BALDWIN25194934007%18%75%3%15%82%10%26%64%8%22%70%24%15%61%10%20%70%8%27%65%85%15%8%24%68%6%29%65%300 or more31%
50010085DECATUR GENERAL HOSPITAL1201 7TH STREET SEDECATURAL35609MORGAN25634120004%16%80%2%13%85%8%27%65%4%23%73%18%19%63%10%19%71%5%26%69%86%14%7%22%71%3%23%74%300 or more32%
51010086NORTHWEST MEDICAL CENTER1530 U S HIGHWAY 43WINFIELDAL35594MARION20548777365%14%81%1%10%89%10%21%69%8%18%74%16%19%65%6%20%74%4%20%76%84%16%7%16%77%6%20%74%300 or more32%

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cms

cms

created Sep 23, 2011

updated Jan 24, 2013

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Description

A list of hospital ratings for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS is a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

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hospital compare, hcahps, quality, ratings, patient survey
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https://data.medicare.gov/dataset/Survey-of-Patients-Hospital-Experiences-HCAHPS-/rj76-22dk
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Comments

  • Total Comments: 9
  • Average Rating: 0.0

  • Rating: No rating
  • Author: Bush
  • Posted: 2 months ago

Does anyone know if the VBP payout reports for all hospitals will be available for download?

  • Rating: No rating
  • Author: Ryan
  • Posted: 2 months ago

Can anyone provide data or a reference referring to the patients that choose not to respond?

  • Rating: No rating
  • Author: Martha
  • Posted: 3 months ago

Data from prior years is available here: http://www.hospitalcompare.hhs.gov/Resources/Download-Data.aspx This site also links to the current downloadable database, which contains data collection periods and response rates.

  • Rating: No rating
  • Author: Susan Touhsaent
  • Posted: 10 months ago

Where can I find annual HCAHPS data (e.g., 2009, 2010)? I downloaded such information last year and now cannot find a place to do that.

  • Rating: No rating
  • Author: Beth
  • Posted: last year

Is the data available that shows the number of surveys sent or returned??

  • Rating: No rating
  • Author: jmriley
  • Posted: last year

Can we get data from previous time periods?

  • Rating: No rating
  • Author: Dziok
  • Posted: last year

What's the time frame for this data? Is it a continuous update? If it is how far behind does it lag? And when does the data set begin? Thanks

  • Rating: No rating
  • Author: Andy
  • Posted: last year

Response rates are very low for some surveys. Users should be aware of bias. I have observed some correlation between survey ratings and response rates.

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