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Frequently Asked Questions -- National Veterinary Services Laboratories

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How do I submit a sample?

  • Click here for instructions on submitting a sample.

What form do I use to submit a sample?

  • Our most common form is the Specimen Submission Form [VS Form 10-4]. 
  • If this is not the form you are looking for, please visit our forms page. 

What is your address?

NVSL – Ames
Packages                                   Letters
1920 Dayton Ave.                       P.O. Box 844
Ames, Iowa 50010                      Ames, Iowa 50010

NVSL-FADDL
Packages                                    Letters
40550 Route 25                           P.O. Box 848
Orient Point, NY 11957                 Greenport, NY 11944

How much does a specific test or reagent cost?

  • User Fees are listed in the Diagnostic Testing Catalog and the Reagent Catalog.

How do I know what diseases you test for, and what type of specimen to submit?

When do you run a certain test?

  • Test days are listed in the NVSL Diagnostic Testing catalog.  The actual test start date may be dependent on the day of the week and the time the sample arrives at the testing laboratory.  If your results are required by a specific date, please contact the NVSL prior to shipping.

When will my test results be available? 

  • The estimated time for results after the test is started is listed in the NVSL Diagnostic Testing catalogs.  The test start date may be dependent on the day of the week and the time the sample arrives at the testing laboratory.  If your results are required by a specific date, please contact NVSL prior to shipping.

I have submitted a sample, but I have not received a statement. 

  • If you feel you should have received a statement, please contact the NVSL User Fees department at
    (515) 337-6200.

I do not think my bill is accurate.

  • If you feel you have received an error on your statement, please contact our User Fees department at (515) 337-6200.

I am missing my results.  Who do I contact?

  • If you feel you should have received your test results and you have not, please contact our Case Coordinator at (515) 337-7514.  Our case coordinator is available Monday-Friday from 8:00 AM – 4:30 PM Central Time except for Federal holidays.

How do I place a reagent order?

  • Click here for instructions on ordering a reagent.

I am interested in working for the NVSL.  Where can I view open positions, and how do I apply?

 

 

 

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Last Modified: December 12, 2012


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