SSCs have provided information about their organization and business practices for financial management, customer support, migrations, performance management, financial management, and alignment to OPM and HR LOB objectives.
Organization
- Service Delivery Model
- Organizational Structure
- Workforce Management
- Succession Planning
- Governance
- Change Control Process
Financial Management
- Funding Upgrades and Modernization
Customer Support
- Customer Relationship Management
- Help Desk
- Training Support
Business Alignment
- Enterprise Architecture
- OPM HR LOB Objectives
- OPM Hiring Reform
Migration Management
- Previous Migration Experience
- Migration Methodology
- Project Management
Performance Management
- Service Level Agreements
- Continuous Improvement