First-Line Supervisors of Retail Sales Workers
Also called:
Manager, Store Manager, Assistant Manager, Department Manager
What they do:
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Business
- customer service
- sales and marketing
Arts and Humanities
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
Education and Training
- teaching and course design
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Basic Skills
- listening to others, not interrupting, and asking good questions
- keeping track of how well people and/or groups are doing in order to make improvements
Social
- changing what is done based on other people's actions
- looking for ways to help people
Problem Solving
- noticing a problem and figuring out the best way to solve it
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Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems
Math
- choose the right type of math to solve a problem
- add, subtract, multiply, or divide
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People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Self Control
- Dependability
- Stress Tolerance
- Integrity
- Cooperation
- Leadership
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You might use software like this on the job:
Point of sale POS software
- CyberMatrix POS
- ICVERIFY software
Time accounting software
- Hagel Unitime Systems
- Kronos Workforce Timekeeper
Calendar and scheduling software
- Qualitech Solutions Dynamic Scheduling
- Scheduling software
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high school diploma or
some college
usually needed
Get started on your career:
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New job opportunities are very likely in the future.
$36,480
per year, on average
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You might like a career in one of these industries:
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