Tag Archives: USO

Passion for the Customer: USO Partner 3Di Goes the Extra Mile to Connect Troops to Families

Most of us get frustrated when our Internet service goes down. 

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Thanks to 3Di, troops were able to surf the Internet during their down time while deployed to New York City for Superstorm Sandy cleanup late last year. USO photo

But what if when you called your service provider – instead of putting you on hold for an hour to listen to elevator music – they made your broken connection such a high priority that the owner of the company dispatched a plane to fly a tech out to fix it that day.

It’s not make-believe. It’s 3Di Technologies.

The day before Thanksgiving, a satellite dish donated by 3Di to the USO for use during SuperStorm Sandy was inadvertently moved out of position, severing the Internet connection for deployed troops assisting with the cleanup. On a day most people were gathering with family, 3Di co-founder Don Baker wasn’t about to leave deployed troops in the dark.

As soon as he learned of the outage, Baker flew one of his techs from Baltimore to New York to fix the problem, re-connecting the dedicated satellite network in time for early-afternoon Thanksgiving chow.

“Serving the USO is a natural and truly effective way to provide comfort communication services to those who dedicate so much to our great country,” Baker wrote in an email. “We’re honored to do what we do, and we look forward to more opportunities to help the USO accomplish their mission.”

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The 3Di team during a trip to Kuwait. Courtesy photo

Satellite communications are at the heart of the USO mission to lift the spirits of troops and their families every day at more than 160 locations worldwide. The dedicated satellite network provided by 3Di makes it possible for the USO to connect deployed troops with family and friends over a game of Call of Duty from trailer in the middle of Africa, and it’s what brings new fathers into the delivery room via Skype from a remote center in Afghanistan.

3Di Technologies – a subsidiary of L3 Communications – helped the USO connect 3.1 million calls in 2012. That’s nearly 28 million minutes of goochie-goos and I love yous that military parents and spouses would have otherwise gone without.

After working for more than 10 years installing communications solutions in harsh, remote locations overseas, operating partners Dan Throop and Don Baker teamed with a financial backer to create 3Di Technologies. Their company aims to deliver end-to-end satellite communications, equipment, integration and – most importantly – field support, to their growing number of customers.

Their partnership with the USO began by supporting the USO-in-a-Box field canteen trailer program, and continues today with the coordination of connectivity at 14 centers in Kuwait and Afghanistan.

“USO-In-A-Box wouldn’t have existed over the past year without 3Di Technologies’ charitably donated bandwidth support,” USO-In-A-Box Program Manager Juston Reynolds said.

“Wherever those USO trailers went, no matter how far out into nowhere they were dragged, or what conditions they were under, they always had connectivity,” Reynolds said. “3Di came through when the USO needed them most, and I think that’s really what made them stand apart from their competition — their determination to get it right.”

In their own view, being passionate about the customer and working in the field to customize communications solutions that perfectly fit the customer’s needs is part of the fabric of the organization.

“The motto at 3Di has always been ‘passion for the customers,’” 3Di Technologies Director of Business Development Ray Fuller said. “That’s because most of our customers are guys on the front lines, and whether they are calling for fire support or calling their wife and kids from a USO, our mission is to make that connection happen.”

For the USO, it was clear 3Di understood the significance associated with connecting deployed troops with their loved ones at home via email, voice, video and gaming.

“Connectivity always rates at the top of troop needs in the field,” USO Director of Operations Kristen Baxter said. “What 3Di brings to us is a dedicated satellite network we can use to connect our troops directly to their families without hassle. Ten-digit calling — just like here in the states.”

–Story by Joseph Andrew Lee, USO Staff Writer

In-Kind Donors Provide Huge Benefit to USO Warrior and Family Center at Fort Belvoir

 

Building a house from scratch has a lot of hidden costs. Building a 20,000-square-foot home away from home for wounded, ill and injured troops and their caregivers takes a lot more than a weekend trip to Lowe’s.

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The golf simulator – donated by Full Swing Golf – has been one of the most popular attractions during previews of the USO Warrior and Family Center at Fort Belvoir, Va. USO Photo by Eric Brandner

The USO Warrior and Family Center – which held its grand opening Tuesday – cost more than $12 million to build. However, it would have been infinitely harder and costlier to assemble without in-kind donations from multiple companies, organizations and individuals.

“It’s so unique that we have varied donors,” USO of Metropolitan Washington Chief Operating Officer Cheryl Laaker Hall said. “For these companies to give us things that our their signature items, it means a lot for our organization.”

The following companies, listed alphabetically, made significant in-kind donations to the USO Warrior and Family Center at Fort Belvoir, Va.:

  • Activision: 16 video game titles
  • AMTICO International Inc.: 3,015 square feet of Urban Metal bronze vinyl tile
  • Bed Bath and Beyond, Inc.: Hundreds of items including appliances (toasters, vacuums, etc.) to kitchen cookware, utensils, place settings and towels
  • CISCO Systems, Inc.: Computer hardware, software and services totaling more than $110,000
  • Curt Kolcun: Microsoft Xbox consoles
  • Dow Chemical: 6,000 square feet of vegetative roofing insulation
  • EA Sports: 25 video game titles
  • Gull Swing Golf: A golf simulator valued at $50,000
  • Lafarge North America: Gypsum drywall
  • Microsoft: IT Academy software for technology education
  • Omnifics: Furniture storage
  • Petersen Aluminum Corporation: Metal roof panels
  • Robert Bost Associates: One lot of acoustic material for second floor areas including the music room
  • Roppe Flooring Products: Rubber stair treads, tile and nosings
  • Traveling Guitar Foundation: Guitars
  • The Valspar Corporation: 520 gallons of paint
  • Verizon Federal Inc.: Internal wiring and installation
  • Whirlpool Corporation: Maytag appliances for the kitchen (cooktop, dishwasher, refrigerators, etc.) and a washer and dryer

–Story by Eric Brandner, USO Director of Story Development

Filling Their Needs: A Look Back at How the USO Warrior and Family Center at Fort Belvoir was Conceived

At the end of every journey, it’s always interesting to look back and see how you got there.

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The USO Warrior and Family Center at Fort Belvoir, Va., will officially open Feb. 5. USO photo by Eric Brandner

The USO ends a very small part of its Warrior and Family Care journey on Feb. 5, when it officially opens its first Warrior and Family Center. The Fort Belvoir, Va.-based center – the largest center the USO has ever constructed – will be a home away from home for wounded, ill and injured troops during their recoveries.

In most ways, the ribbon cutting will be a day of firsts. But there was a lot of analysis before the first shovel was stuck in the ground.

The USO and STUDIOS Architecture conducted extensive research in 2010 to develop a strategy for not just what the building would look like, but also what services it would offer. Here are three of those findings – and their resulting implementations. 

  • The 2010 Tell USO Survey asked wounded, ill and injured troops to rank a list of needs according to their level of importance. The item receiving the largest percentage of “very important” responses was access to “online college and professional development classes.” The USO responded by working with STUDIOS to design the Learning Center, a four-room setup inside the Warrior and Family Center that brings the connectivity and resources of a university library to their campus. Free computer and Internet access in the Classroom – along with an interactive white board and space for guest lecturers – should make taking a variety of online and in-person classes easy. The Study and Learning Center Office offer private spaces for interviews, career counseling or more intimate learning experiences. Meanwhile, the Learning Center Lounge provides open space for group activities.
  • Hundreds of thousands of troops who deployed to the Mideast since 2001 have returned suffering from varying degrees of post-traumatic stress. This can lead to anxiety issues, especially in crowded, public spaces. The architects at STUDIOS identified this as a potential problem early in the design process and addressed it by making large, open, multipurpose spaces. The Warrior and Family Center will be flooded with natural light through several windows, adding to the open feel. In correlation, the structure emphasizes natural elements like an exposed wood ceiling and a stone fireplace. The natural light and design features are the antithesis of the top two things Tell USO survey respondents didn’t want to see in the centers: artificial plants and florescent lights.
  • At the time of our initial research, four out of five wounded, ill and injured troops lived on or near the installation where they’re receiving treatment. However, at least two in five of those troops didn’t have easily accessible kitchens. Well, no one’s going to go hungry at the Warrior and Family Center. The sizable kitchen features around-the-clock access to snacks and beverages, along with a stout offering of staples and appliances to cook with. The handicap-accessible space will also host cooking classes for recovering troops and their caregivers who are looking not only for new dinner ideas, but also for tips on navigating the kitchen after a physical injury.

–Story by Eric Brandner, USO Director of Story Development

 

Win Kellie Pickler’s Truck (and Help the USO in the Process)

For the last year, critically acclaimed country music singer Kellie Pickler has been driving a Ram 1500 Laramie Longhorn truck courtesy of Ram. Now, you have the chance to win it at auction.

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Pickler received a yearlong lease on the truck with the understanding that the vehicle would go up for auction in early 2013 to raise money for the organization of her choice. Pickler – a USO tour veteran – is putting the auction proceeds toward USO Warrior and Family Care, a comprehensive long-term initiative helping to provide wounded, ill and injured troops with the hope and confidence to sustain their journey towards a full and rewarding life.

“I love everything there is to love about my Ram Truck,” Pickler said in a release. “And I have to be honest I am a little sad about giving it up but its for a great cause, and we really want to raise a lot of money for the USO, so please log on and bid.”

Bidding starts today at 7 p.m. ET and will conclude at 7 p.m. ET on Feb. 1. Visit this link – or click on the photo – for more details.

Faces of the USO: A New Way to Serve

Screen Shot 2013-01-17 at 2.22.26 PMElizabeth Vallette’s first experience with the USO wasn’t exactly life-changing, but it lifted the spirits of a cash-poor West Point cadet making her way through an airport en route to a training assignment.

“Another cadet came running … up the terminal at us, screaming ‘Free hot dogs at the USO,’” Vallette said.

Later, during a 12-month deployment to Iraq with III Corps in 2004, the USO brought comedian Robin Williams to her base in Baghdad. “His show was perfect timing,” Vallette said. “It was just sinking in that things were not going well. We really needed the pick-me-up, and he delivered.”

After leaving the Army, Vallette spent time as an MBA student at the University of Houston and worked for a Canadian nonprofit in Kabul, Afghanistan.

When the project ended, she saw a job listing for a center director at USO Houston.“It hadn’t ever really occurred to me that you could actually work for the USO … and get paid,” she said.

Since July 2011, she has led a team that serves nearly 35,000 troops and family members with the help of a team of 400 volunteers.

Anyone who wants a taste of Vallette’s Houston hospitality should check out the Houston Livestock Show & Rodeo’s World’s Championship in February and checkout the USO’s entry in the bar-b-cue contest. - Derek Turner, USO Sr. Editor

A Dog Tag’s Tale: USO Las Vegas Volunteer Reunites Vet with Dad’s Lost Tags from World War II

My name is Gene Dannan, and I volunteer at the USO Center at McCarran Airport in Las Vegas each Tuesday.

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After an exhaustive search, USO Las Vegas volunteer Gene Dannan was able to ship the decades-old dog tags – which had huge sentimental value – to their rightful owner on the other side of the country. Photo courtesy of Gene Dannan

On June 12, fellow volunteer Denny Schaan and I were handed some military ID cards to copy and then shred for security reasons. Along with these ID cards were three sets of dog tags that had been turned into the airport’s lost-and-found office and then handed off to the USO. Denny handed me a metal ring that had two sets of dog tags on it, both from Marines. The older of the two tags was from World War II and dated June 1944. The name on the tag was Ferdinand Forst. The second tag did not have a date, but had the name Bruce J. Forst.

Schaan did a routine search of ancestry.com and found that Ferdinand Forst had died in 1986, but there was no additional information available.

From the moment that I received these tags, I felt there had to be a story connected to them. Before I left the USO Center, I got the go ahead from USO Las Vegas Programs Manager Marianne Wojciechowicz to take the tags home and try to find their owner.

First, I tried to locate Ferdinand Forst, but I didn’t have much luck other than the date of his death. Next, I started doing Internet searches on Bruce J. Forst. I immediately found entries for someone with the same name who lived in Huntington, N.Y., which is on Long Island.

The assessor’s office in Huntington gave me information about the property. Unfortunately, the Forsts’ home phone number was unlisted. I tried other routes to get the number, but kept coming up empty.

I tried calling the veterans’ cemetery in Huntington, looking for information on Ferdinand that would lead to Bruce. No luck there, either.

Running short on options, I called the Veterans Affairs office in Huntington. I explained who I was to the woman who answered the phone – Carol Rocco – and told her what I was trying to do. She was really helpful, making a few quick checks to confirm my information was accurate.

Rocco couldn’t believe I’d been able to locate the owner of the dog tags by just doing a few hours of work. She suggested I try sending a letter to Bruce at his listed address telling him about the dog tags. That idea had already crossed my mind, but I’d been hoping to speak with Bruce personally to let him know exactly who I was and what I was trying to do.

I asked Rocco if she would be kind enough to take my contact information and deliver it to the address. Realizing I was imposing on her time, I was surprised when she said she’d be happy to help me out.

Rocco’s office is about a mile from Bruce’s listed address. On the afternoon of June 14, she rang the doorbell, but no one was home. She left my contact information and a brief explanation of what I was trying to do in the mailbox. As it turns out, Bruce has been divorced from his wife for about a decade, but on Sunday, June 17 – at an annual Fathers Day get together – Bruce received my name, phone number and the rest of my story from his ex-wife. Around 12:30 p.m. Las Vegas time, I got a very excited voicemail from him.  I called him back a few minutes later, got his home phone number, home address and a brief history of how and when the dog tags had been lost.

Bruce said he had been in McCarran Airport on April 20, 2011, heading back to his home in New York when he lost the dog tags. He thought he’d never see them again. Bruce said his tags dated to when he served in the Marine Corps on their championship baseball team in 1960 and 1961.

After talking to him for a few minutes, I found out that his father, Ferdinand, was a Marine who fought in the battle of Iwo Jima. Ferdinand continued to serve until December 1945. He died on Super Bowl Sunday, January 26, 1986.

Bruce – also known as Scott R. Forst – has had an interesting life. He played for the Brooklyn Dodgers Rookies and then joined the Marine Corps in 1957 and played on the All-Marine Corps baseball team at Camp LeJeune, N.C. In 1961 he played as a minor league catcher and outfielder in the Brooklyn Dodgers’ system as well as the San Francisco Giants’ winter team. Unfortunately, an injury ended his professional baseball career that year.

He became a detective with Suffolk County, N.Y., Police Department and was awarded several medals. Along with his sports and police service background he has also worked as a sports artist. 

In the end, the dog tags ended up in his grateful hands. I feel very lucky that I was able to reunite him with a piece of family history.

–Gene Dannan, USO Las Vegas Volunteer