The Embassy and Consulates provide a wide range of services for individuals who are already receiving Social Security benefits. We can assist you with:

• Reporting a name change or change of address
• Reporting the death of a beneficiary
• Non-receipt of benefits and the return of checks
• Setting up Direct Deposit
• Taxation of benefits
• Assistance with Medicare applications
• Overpayment/Underpayment
• Reinstatements
• Annual Benefit Statement

To contact our offices, please click here.

Non-receipt of Benefits Payments

For direct deposit customers, Social Security payments are usually dated on the third day of the month following the month for which the payment is due. For example, your June monthly benefit payment would be dated July 3. For direct deposit customers experiencing non-receipt, please contact the Federal Benefits Unit, Embassy Tokyo.

For customers receiving paper checks, Social Security payments are usually dated on the third day of the month following the month for which the payment is due. For example, your June monthly benefit payment would be dated and delivered on July 3. If you don't receive your payment on time, please wait until the beginning of the next month, and if it still hasn't arrived, you can contact the Embassy or your closest Consulate.