This report, for health care professionals and community leaders, provides approaches to make the display of quality information more useful and relevant to health care consumers. It can be used to evaluate the display strategies in a report; explore an array of display strategies that can improve the clarity and usability of comparative quality information; and identify the strategies to help communicate more effectively with consumers, which is a first step toward being more actively involved in health care.

The guide is organized into the following sections:

• What you will find here
• Why does “good” reporting matter?
• What’s so hard about displaying information on health care quality?
• What can you do? An overview of recommended display strategies
• What’s the bottom line?
• Where you can learn more