Welcome 7 New Organizations to the Community Support Network

By LuAnn Georgia, WTC Stratcom
Please join me in welcoming the newest organizations to the Community Support Network. These organizations offer resources that help better the lives of AW2 Soldiers, Veterans, Families, and Caregivers.  Click on the links below for more information about them and the types of products and services provided.

Type of Organization:  Adaptive Sports and Recreational Services

Type of Organization:  Adaptive Mental Wellness and Counseling; Services for Families, Children, and Caregivers

Type of Organization:  Housing Assistance

Type of Organization:  Career Training, Education, Human Resources Support, and Employment Opportunities

The Community Support Network was created based on direct requests from severely wounded, ill, and injured Soldiers, Veterans, Families and Caregivers.  Soldiers stated that connection with local communities and community leaders was essential for their success and reintegration.  For additional information, visit the Community Support Network webpage. 

Do you know of an organization that wants to assist wounded, ill, and injured Soldiers, Veterans, their Families, and Caregivers?  We are happy to provide membership information to these organizations based on your requests and referrals. Please email contact information to the Community Support Network at: usarmy.pentagon.medcomwtc.mbx.aw2communitysupportnetwork@mail.mil.

Stress Less Heal More Reduces Stress by Negotiating Bills for Wounded Warriors

By WTC Stratcom
Editor’s Note: Stress Less Heal More is a participant in the AW2 Community Support Network.

Stress Less Heal More (SLHM) was founded in 2009 in San Diego, CA, by Julie Kalb after going through cancer treatment. As a single mother on a limited income, she quickly realized that negotiating her bills would be the key to her financial survival. Now Julie and two assistants help others through their own medical billing challenges.

Since its inception, SLMH has been negotiating household expenses such as utilities, phone, cable, rent, credit card debt, car payments, and hospital bills for anyone with a life threatening health condition.

While SLHM initially focused on cancer, brain injury, Parkinson’s disease, and other serious health conditions, they are now offering their services to active military personnel and Veterans across the United States. Cases can easily be handled in person, by mail, phone, and email. At first while they are only staffed to handle the bill negotiation for five individuals at a time, eventually they are planning to increase the number Soldiers and Veterans they can help.

To get started, the wounded warrior or Veteran can contact SLHM at contactus@stressless-healmore.com, and they will send a form that will enable them to negotiate bills on your behalf. For more information, visit http://www.stressless-healmore.com.

Do you know of a caring organization that wants to assist wounded, ill, and injured Soldiers, Veterans, and their Families? If so, please email me at the AW2 Community Support Network at the email address below. I welcome your recommendations and referrals. Send organization referrals to AW2CommunitySupportNetwork@conus.army.mil

Building the AW2 Community on Facebook Starts With You

By Jim Wenzel, WTC Stratcom

The AW2 Facebook page is a source of timely and accurate information for the Army’s severely wounded, ill, and injured Soldiers, Veterans, and their Families.

Members of the AW2 community receive information a variety of ways, such as the AW2 blog, Warrior Transition Command website, or straight from their AW2 Advocate. For the 560 or so people who have already “liked” the AW2 Facebook page, these individuals are getting their information right alongside their updates from friends and Family on Facebook.

As AW2’s presence on Facebook has grown over the past two months, we’ve gotten a number of questions from AW2 Soldiers, Veterans, Family members, and Advocates about security and privacy.

  • Can someone who sees me post on the AW2 Facebook page click on my name and see my location?
  • Will people on the AW2 Facebook page be able to look through my photos without my knowledge?
  • Will AW2 Headquarters be able to see what I post on my Facebook wall?

These are all great questions and it’s important that all AW2 Facebook users understand the key answer to all of these questions: Yes or no, depending on your privacy settings. Everyone has a right to as much or as little privacy as they want while using Facebook.  Some users want everyone to see everything, while others (like me) desire that only their chosen friends be able to look at their posted content.

If you haven’t been to the privacy settings page of your Facebook profile, then it is time for your to take a look right now.  Click on the “Account” link in the upper right hand corner of your Facebook page and on the drop down menu, click the “Privacy Settings” link.  This will take you to a page that lists various options that help you control how you connect to, share with, and block other Facebook users.

Personally most of my “Sharing on Facebook” settings are set to “Friends Only” because I don’t want some of the 250,000 individuals on Facebook to gain access to my address, pictures of my children, personal biographical information, place of work, or status updates. By managing my settings in this way, everyone can see me “like” the AW2 page without being able to see any of the private information I don’t want to share. Even the other AW2 Facebook moderators cannot see my personal Facebook profile because of the settings I control. As you can imagine, this feature comes in handy when you become a fan of your place of employment or just in general when surfing on Facebook.  You can learn more about social media best practices by reviewing the U.S. Army Warrior Transition Command’s Online Social Media Training.

Privacy and security are a concern we must all take seriously by scrolling through our privacy settings and fixing any discrepancies. Once the appropriate settings are in place, users can confidently navigate to organizational pages with far less risk of losing desired privacy.

AW2 has a powerful story to tell about Soldiers, Veterans, and Families who have shared in the sacrifice of both the call to duty and the suffering of severe wounds, illnesses, and injuries.  Daily program updates and information are posted on the wall of our Facebook page and the reach of our message continues to grow with the number of individuals who like the AW2 Facebook page. Help us advocate for the program by sharing the AW2 Facebook page with other AW2 Soldiers, Veterans, Families, and friends. You can help give a stronger voice to AW2 by being a part of the conversation.

The War Behind Closed Doors

By Diana Hume, AW2 Reserve Spouse and Guest Blogger

Diana Hume offers resources to help others understand the impact of living with PTSD.

Editor’s Note: Diana Hume is a feature blogger for AW2 and shares her experiences as the wife of a severely wounded reservist. The expressed comments and views of guest bloggers do not reflect the views of WTC or the United States Army.

The effects of post-traumatic stress disorder (PTSD) are just beginning to be understood. During my time at Walter Reed Army Medical Center, I noticed that those with visible wounds were treated as rock stars while those with invisible wounds silently carried on without the attention the others received. These Soldiers kept trying to be the Soldier they once were pre-deployment. I found out the hard way that there is no prosthetic for invisible wounds like PTSD.

PTSD is complex because it doesn’t take the form of a body disfigurement or a lost limb. I see my husband walking, talking, and trying to function every day. But for those who live with him, they are well aware that he’s actually taking on the weight of the universe. The pain is visible in his face, his motions, and self-controlled isolation. 

Part of me feels that PTSD comes off as a buzz term in news segments. I wonder how many people actually know about the condition. How many Americans can say they understand PTSD? More importantly how many people understand what PTSD means to not just Soldiers but for their caretakers and Families?

When I first faced PTSD, I tried so hard to grasp what this injury meant to my husband. I did what most Army spouses did in this situation. I began researching and reading all I could find on the subject, but could not quench my thirst for true understanding. Although I found some short-term help for caretakers, I needed something that could help me in the long run. Here are a few good places to start:

Wounded warriors with PTSD have no idea who they are. They hurt. They climb into black holes and rarely come out. PTSD is anger that can easily become rage and when self-medicating becomes the norm, along with avoidance, the true damage takes the form of broken relationships, lost jobs, incarceration, and in some extreme cases, suicide. Because it is not visible to the eye, it is glazed over and misunderstood.

Those with PTSD and their caretakers struggle with the peaks and valleys that come with PTSD. We are told to learn to recognize the triggers, but for many of us, the triggers are still a mystery and we never know when the eruption will occur. The abrupt eruptions of anger suddenly become part of our daily life and reality. It becomes so intangible that wrapping our arms around it to alleviate the situation hurts more than it helps. It hurts even more that the public doesn’t seem to understand how PTSD has, and continues to, plagued my Family.

One example that highlights the public’s perception of PTSD was at Walter Reed Medical Center in DC when Oprah Winfrey filmed a segment on the visible wounds of war. While at the physical therapy unit, she took a moment to shake the hands of the wounded warriors. However, when my wounded warrior had a moment to shake her hand, she turned her back to him because she did not see any visible wounds and thought he was any other healthy Soldier. Needless to say, this did not sit well with me. The moment I had the opportunity, I walked up to her, looked her in the eye and told her about the men and women who were standing right in front of her and who are just as wounded as those with missing arms and legs. Although their injuries are invisible, they are suffering just as much as the men and women she featured on her segment.

To this day, I am not sure how she received my words, but I do know she eventually took action to get my point across to her audience. Just a few weeks later, she aired the segment on television and I realized that she included a journalist who had been in Iraq and ultimately was diagnosed with PTSD. She also told her audience about our interaction, telling her viewers that an Army spouse informed her about the invisible wounds of war that caused just as much suffering to wounded warriors as visible wounds cause. At that point, I knew that I at least was able to get Oprah to start a conversation.

My experience with Oprah was the first of many experiences when people asked me if my husband is wounded. After saying yes, they always follow-up with, “but what is wrong with him?” For Soldiers with invisible wounds, this can be a defeating comment that stays with them and makes them feel like they are the ones who need to get over it.

My point with this blog is to inspire a discussion about what PTSD really is and what is needed to help those living with it overcome this challenge. PTSD is never healed and it impacts the lives of not just the  Soldiers who are invisibly disfigured, but those who love them. Although hard data on PTSD’s impact on America is not yet available, I believe you can measure PTSD’s impact in the number of divorces, suicides, and extended Family therapy that people undergo.

Wounded warriors suffering from PTSD need the same level of support that Soldiers with visible wounds receive. That is why it is important to continue communicating about PTSD and how people can manage the condition. Don’t get me wrong, there are many Americans who truly care. They are listening. However, it is up to Soldiers, Veterans, and Families who are combating PTSD to inform the rest of America on how to take action. I believe that by getting the word out, America’s take on PTSD will move in a positive direction.

Caretakers can either choose to ignore PTSD or choose to improve their wounded warrior’s life. I made a choice a long time ago to make an improvement. For those in the AW2 community, I hope I have inspired you to speak up for those who have PTSD. We have to accept PTSD for what it is and with this approach we can do something that will help wounded warriors and their Families.

Navigation 101: Surviving the Impossible

By Diana Hume, AW2 Reserve Spouse

Through hard work and preserverance, Diana Hume was able to find answers to her questions about her husband's treatment and recovery

Editor’s Note: Diana Hume is a feature blogger for AW2. She’ll be sharing her experiences as the wife of a severely wounded reservist.

Surviving what seems to be the impossible is possible. We may not realize it, but spouses have been preparing for overcoming the impossible all along. Because of our Soldier’s absence, our strength grows over time. However, after we receive the call that our Soldier has been injured, we experience the fall out where, at least for me, the fog of loneliness I constantly pushed aside rolled in full force. I had to figure out how to manage the home front while simultaneously caring for my Soldier. 

As a result of my Soldier‘s med-evac out of Iraq, he was closer to home and just 1,224 miles away from Texas. He was at Walter Reed Army Medical Center in Washington, D.C. Also, keep in mind that this was back in April 2007, when many Soldiers were sent to Walter Reed to be treated, resulting in an over-flow of wounded warriors at the medical center. It was a time when the Army was working hard to hire more medical staff and develop new programs to handle the influx. 

I found myself alone navigating the path of finding our new normal. Daily, I called anyone at Walter Reed trying to find answers, but found little support, particularly since I was so far away. The distance and disconnect was a big change for me–and continues to be for a lot of reserve spouses. To put it bluntly, it stunk. The internet quickly became my best friend and I spent hours researching all I could to learn more about Walter Reed and the experience upon which we were about to embark.

I am confident resources are abundant, just hard to find. During this time, I prayed for some group or network to appear, but that prayer wasn’t fully answered–yet. I found that in order to be the warrior my Soldier needed, I had to make my voice be heard. So, I came up with tools to help me survive my impossible ordeal. One cherished tool was my little black book. It was in this small notebook where I would write down every name, phone number, location, unit, title or any other relevant information. In hindsight, I should have put it on a lanyard around my neck, but instead I carried it in my purse. At night, I placed it by my bed just in case a midnight thought needed to be captured.

It wasn’t until two months later in late June 2007 that I first visited my Soldier at Walter Reed. Yes, I know what you are thinking; the time it took to even just visit my Soldier was too long. The system did not see the sense of urgency because of his invisible wounds. However, once I got there it was an impressionable visit. Nevertheless, it was also a visit where my thoughts became even more complicated. Again, so many acronyms and programs, but nothing seemed to fit together. Just when I thought I had answers, 15 more questions would rear their heads!  At night, my tears got the best of me, sometimes all of me.

When tears finally dried, some clarity came. I could see a few noted valuable resources in my black book: The Soldier and Family Assistance Center, the chaplain, the Red Cross, the VA, and local charities such as the Yellow Ribbon Fund and, in Dallas, Operation Healthy Reunions. However, keep in mind that these programs and charity organizations differ by military treatment facility (MTF), so for all those who are going through their own period of transition, search for them on a local level.  Keep looking both locally and nationally for organizations and programs that meet your needs. 

I found that when I was physically at Walter Reed, things were different. It was only after I made my infrequent visits to be with my healing Soldier, that I became visible to the Army. Because of this visibility, I got help and answers to my growing list of questions. However, that did not hold true once I returned to take care of my home front. The old cliché, out of sight and out of mind became a mainstay. Remember, my Soldier was able bodied, his major injury being PTSD, so the Army assumed–without consulting me–that he was fully functional and able to manage his own care. Those who live with PTSD know that this is not the case and it is so far from reality.

Things I thought would happen and that I later asked for, such as reintegration counseling for our Family and marriage, were not being offered.  Even those at Walter Reed didn’t seem to understand the challenges reserve spouses often face. It was always assumed we were active duty and that we had access to active duty programs. This was one of the most frustrating challenges I had to navigate. 

As a result, I had to find help within my local community. However, this can be its own challenge. In a civilian environment it’s tough to find a specialist that understands the challenges faced by reserve spouses and Families who are adjusting to injuries and our new normal. I spent my time at home working to find a connection on my local level and within the Army so that our Family would be included in the healing process. 

One of these connections appeared near the end of our recovery at Walter Reed. This connection was, Robert Lipp, our Army Wounded Warrior Program (AW2) Advocate. Upon meeting him, I asked him, “Where have you been the last two years of my life?” It was a bitter sweet meeting for me. At Walter Reed, my Soldier didn’t qualify for the program because his injuries were invisible and we had no concrete initial rating. After the MEB (medical board evaluation), we were able to qualify to be part of AW2. Ever since, I have seen the amazing support the Army and AW2 provide and how they can improve the lives of wounded warriors and their families.  

I believe that the impossible just means our focus needs to be ever-changing while we journey on our new path. We are now the warrior demonstrating strength, character, loyalty, and determination so we can defeat whatever crosses our path. Our medal will not come in the form of something tangible, but rather something deeper; a pride knowing you have withstood a moment in time that seemed impossible to overcome.

Most of you who are reading this may be aware of the AW2 program. However, we can still be lost during deployments and the early stages of our wounded warriors’ healing. I have searched for groups who specifically support spouses of our Army Reserve and National Guard Soldiers.  Unfortunately, my findings are slim.   

Too many of us are falling through the cracks, but it is important that we never stop fighting. We, as reserve spouses, are full of experiences and stories of survival. Active duty wives have a strong network, so I ask that we work to build our own support network for reserve spouses so that together, we can navigate our impossibilities. This network could possibly be the best gift we can give to each other. Let’s keep sharing our stories. 

We can start today by commenting on AW2’s blog and sharing the helpful organization you’ve found. Start making your voice be heard. We owe it to ourselves, our Families, and our Soldiers.

Suicide: How Much Do You Care?

By Tim Poch, WTC STRATCOM

Approximately 450 Soldiers died between fiscal years 2006 and 2009, not at the hands of Al-Qaida or the Taliban, not as a result of a training exercise or traffic accidents, not from cancer or any other medical condition.

What has invaded our Army? Who is this unseen enemy? Who is taking the lives of our finest young men and women? The answer to those questions can be found in one word, a word that the Army states accounts for roughly 43 percent of non-combat Soldier deaths, suicide.

The above figures are from the 2010 Army Health Promotion Risk Reduction Suicide Prevention report. Even more alarming than these numbers is the fact that the rate doubled beginning with 82 suicides in 2006 and ending with 160 in 2009.

From January to June 2010, the Army had 145 active duty suicides which is more than occurred during the same time period last year, according to Tony Arcuri, Well-being Plans and Operations Division Chief, Headquarters Army Materiel Command, G-1, unfortunate proof that the suicide rate is not decreasing.

In a recent Atlanta Journal article, Gen. Peter Chiarelli, vice chief of staff, Army said, “these are not just statistics; they are our Soldiers and civilians.”

According to a recent article in an Army publication, reducing the incidence of suicide within the Army requires a holistic approach to improving the physical, mental and spiritual health of our Soldiers, Families and civilians. Focusing on the resiliency and positive life coping skills of our Army family will not only lower suicide rates, but will enhance the quality of life for our entire Army community.

One of the ways the Army is addressing this holistic approach is through The U.S. Army Public Health Commands behavioral health team which developed a program called “Ask, Care and Escort” or ACE. This new program provides Soldiers with the awareness, knowledge and skills necessary to intervene with those at risk. Some aspects of the four-hour training program include awareness, warning signs, risk factors and intervention skills development.

The point of the program is simply this – get involved, ask the tough questions, observe behavior and get your battle buddy help by escorting them to a professional.  Ask, Care, Escort.  It’s something we all need to do.

At the Warrior Transition Command (WTC) we take suicide prevention seriously. To help strengthen the Army’s suicide prevention initiatives, WTC developed a more comprehensive risk assessment, strengthened Warrior Transition Unit (WTU) cadre training to include suicide prevention and safety, added more AW2 Advocates, and developed a 6-part transition process for wounded Soldiers. Together, along with the other Army programs aimed at combating suicide, the WTC is taking the right steps–steps that will help save lives.

This month is Suicide Prevention Month and as I take another look at the ACE program I faced a realization. Have you noticed the middle letter of the acronym? The middle word and the center of the program’s tag line is CARE.

Caring is the heartbeat of suicide prevention. Get involved. Caring for your battle buddy, family member or spouse should be our number one priority and it’s one that I take seriously and I hope you do too.

If  you or someone you know needs help, please call the Suicide Prevention Lifeline at 1-800-273-TALK (8255) for immediate assistance.

Also please take a moment to read more about U.S. Army Suicide Prevention.

IMPORTANT: New AW2 Call Center Toll-Free Phone Number

By Alan Morales, WTC Stratcom

As of September 1 the AW2 Call Center toll-free phone number will change to:

New AW2 Call Center Number:       (877) 393-9058
New AW2 Call Center DSN:             (312) 221-9113

Please make note of this change to prevent any confusion.

The AW2 Call Center is a resource for you. Whether it’s a question about AW2 in general or resources available to you as an AW2 Soldier, Veteran, or Family Member, the Call Center is here to provide you the information you need.

AW2 is in the process of updating all public materials, including brochures and magnets. Therefore, materials located in places such as your home or office may list the incorrect phone number.

If you have any questions, feel free to contact the new phone number listed above or contact your AW2 Advocate.

CaringBridge: Online Support for Wounded Warriors

By Judy Troccano, Guest Blogger

Editor’s Note: CaringBridge is a participant in the AW2 Community Support Network.

CaringBridge provides free, personalized websites to help wounded warriors and their Families stay connected to their strongest support groups–their extended Family members. These websites are designed specifically to help Families communicate critical information and stay in touch in a healthcare crisis. After a combat injury, setting up a CaringBridge website is the fastest, easiest way to keep in touch with Family, friends and those still deployed in the field.

The free, nonprofit web service simplifies communication by providing one central place to update everyone. A CaringBridge website includes a journal to post health updates, a photo album, and a guestbook for loved ones to leave messages of support and encouragement. It connects a Soldier’s entire community, creating a network of support for everyone involved.

Families going through a serious health event can be overwhelmed by medical terminology, treatment decisions and hospital visits. In times like these, support from extended Family and friends can be essential.

The website can be an important tool to help wounded warriors reduce isolation and stress in a difficult time, giving them a much-needed outlet for sharing their experience and receiving support.

CaringBridge has grown to host more than 170,000 personal sites that connect over half-a-million people daily. The free websites are not just for war-related injuries–they are also used for Families facing cancer, a serious car accident, premature birth and much more. Learn more or create a site today at www.CaringBridge.org.

The appearance of external hyperlinks does not constitute endorsement by the United States Department of Defense of the linked web sites, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation (MWR) sites, the United States Department of Defense does not exercise any editorial control over the information you may find at these locations.

Operation Enduring Care – Wounded Warrior Family and Caregiver Conference

By Patty Sands, WTC Stratcom

Thursday, September 23, 2010
Centennial Club at Biggs Airfield, Fort Bliss
0800 hrs – 1700 hrs

Click here to register for the conference. 

The USO is partnering with Fort Bliss to bring the first-ever Wounded Warrior Family and Caregiver Conference to the military community. Special guest presenters will share their expertise during a range of sessions, focusing on a variety of topics that include post-traumatic stress disorder, caregiver boundaries and intimacy, parenting, financial security and suicide prevention.

This conference is for spouses, parents, and caregivers of Wounded Warriors. Local school counselors and administrators are also welcome.

Two evening activities are scheduled to take place at the conclusion of the conference:

  • A BBQ for Wounded Warriors, their caregivers, and families, 1745 hrs – 1915 hrs.
  • A concert open to Fort Bliss and all conference attendees, 1930 hrs – 2100 hrs.

Is there a registration fee?
Registration is complimentary.

What is the deadline to register?
Space is available on a first come, first served basis. To guarantee your spot, please register by Monday, August 23. We will do our best to accommodate individuals who would like to register after this date.

Who is allowed to attend the conference?
Spouses, parents, caregivers and children of Wounded Warriors are invited to attend. Local school counselors and administrators are also welcome.

What meals will be served during the conference?
Lunch will be served along with morning and afternoon coffee breaks. A BBQ will be held in the evening and is open to caregivers and wounded warriors.

Are my children able to attend the conference?
Child care will be provided during the conference. Children are also welcome to attend the evening BBQ and concert. Please be sure to indicate on your registration form how many children you will be bringing.

Is there lodging available?
Yes. All active, guard and reserve members of the Armed Forces, retirees, and dependents are authorized to use Fort Bliss lodging facilities. Shuttle service is available to and from the El Paso International Airport. Courtesy transportation is also available to and from the Centennial Club. Call 915-565-7777 and reference the group code, “USOCON” to make your reservations.

Who will be speaking at the conference?
Guest speakers will include members of the military, wounded warriors and their caregivers, and subject matter experts. We will continue to update the conference agenda and expect to have a final agenda listing all confirmed speakers by late July.

Go to the event website

The appearance of external hyperlinks does not constitute endorsement by the United States Department of Defense of the linked web sites, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation (MWR) sites, the United States Department of Defense does not exercise any editorial control over the information you may find at these locations.

Checkout DCoE’s Next Monthly Webinar: “Reintegration: Adjusting to Life at Home After Deployment”

By Alan Morales, WTC Stratcom

One of the major obstacles Soldiers and Veterans face upon return from combat are those related to psychological health and traumatic brain injury (TBI). Due to the overwhelming need to address these challenges, the Department of Defense stood-up the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE) in 2007. As an organization determined to improve the way psychological health and TBI are treated, DCoE has made strides to ensure that America’s service members and Veterans have access to the information necessary to start taking steps towards effectively dealing with these challenges.

One of the many ways DCoE is educating individuals is through its monthly webinar series aimed to provide information and facilitate discussion on a variety of topics related to psychological health and TBI. This Thursday, July 22nd at 1300-1430 EST, DCoE plans to present its next webinar entitled: “Reintegration: Adjusting to Life at Home After Deployment.” With discussions led by medical subject matter experts, the webinar plans to unravel many of the challenges service members face during the reintegration process. These challenges include, but are not limited to:

  • Readjusting to Family life
  • Going back to work
  • Coping with combat related stress and injury

This webinar will also feature personal accounts of deployment to Afghanistan, bringing a closer look to readjustment through the words of those who have travelled down the road of reintegration. In addition, DCoE has selected various types of resources to compliment this week’s webinar. To take a look at these resources, click this link: http://www.dcoe.health.mil/Training/MonthlyWebinars.aspx.

The webinar is planned to be very insightful and can easily be viewed from your computer screen at home. If you have a moment to check it out, please share your thoughts with the AW2 Blog so you can continue to support AW2 Soldiers, Veterans, and Families by sharing with them what you learned.

To register for the webinar, to be added to the distribution list, or for more information, e-mail your contact information to DCoE.MonthlyWebinar@tma.osd.mil

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