Frequently Asked Questions
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How do I know if my Electronic Export Information (EEI) has been processed?
After you submit your EEI, you will receive one of two responses from AES that indicates the status of your EEI. You will not be considered to have filed your EEI until you have received the ITN. If you did not receive any of the messages in 1) or 2) above, and could not retrieve the ITN using the Shipment Reporting Center, then please contact 800-549-0595 then press 1 to speak to an AES Client Representative for assistance. (FAQ817)
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