Feb
11
Last week I presented a webinar for DigitalGov University, Above & Beyond Metrics: Tell a Story with Reports. In this presentation I gave some helpful tips to interpret and present your metrics in a meaningful and engaging manner. Here are the highlights: How to Interpret Your Metrics in Context Consider the purpose of your site. Take …
Jan
31
We got feedback from usability experts and they have additional information they would like to share. Take a look at their new post. A common practice in usability testing is to ask people to describe what they are doing as they complete a task. The “Think-Aloud” protocol, or method, asks test participants to verbally express their thoughts, feelings, and reactions …
Jan
07
The essence of social media is engaging with our customers wherever they choose to be. That “place” could be Facebook, Twitter, Tumblr, YouTube, anywhere in the social media realm. However, just because we’re going where our customers are doesn’t mean they’re at our mercy—there’s a lot of competition for their attention, especially in social media. So how …
Oct
22
DigitalGov University is hosting a webinar on Application Program Interfaces (APIs) Thursday, October 25, at 11 AM ET. If you’ve heard of and understand the basic concepts of APIs, then this session will take you to the next level of what you can do with them. Bring your questions! There will be time to delve into your …
Aug
24
Yesterday marked three months since the release of the Digital Government Strategy and agencies have been making great strides in meeting the milestones toward building a 21st Century Government. In his blog, Building-blocks of a 21st Century Digital Government, Steve Van Roekel said Executing on this vision of government cannot happen alone. To provide the …
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