New York City has created the country's first municipal program that uses volunteer tech experts, including Facebook employees, to improve its emergency response.
BY: Brian Peteritas | District of Columbia |
December 4, 2012
Customer feedback on social media has become invaluable to private businesses in recent years. Now, cities like Washington, D.C., are turning to it to grade their agencies.
By using Geographic Information Systems (GIS) software the city has overhauled a time-consuming process to save time and money while making the city safer.