Category Archives: Volunteers

Volunteers Ready to Serve at New USO Warrior & Family Center

The largest USO Center ever built!

The largest USO Center ever built!

“Give the service member 100% of your attention.”  I wrote this down during today’s volunteer training at the new Fort Belvoir USO Warrior and Family Center.  Simple statement, HUGE impact.

I was attending training to better understand the new Center and all of its features, but in my head I kept circling back to that statement.  “100% of your attention.”  I was having a hard time devoting 100% of my attention to the training!  My virtual to-do list racing through my head:  Did that reporter email me back?…What is the deadline on that press release?…Expense reports are due!

Of course, for these volunteers, devoting time and attention to our nation’s troops and their families is second nature.  350 individuals signed up to volunteer at the new Warrior and Family Center in just a few short months, all before the Center is even open.  350 Washington, DC area residents.   Moms, dads, retirees, college students- all with one thing in common: a desire to support our nation’s men and women in uniform.

This new Center may be unique in size (the largest USO Center in history) and design (20 rooms with unique functions and purpose), but it shares something in common with our more than 160 USO locations around the globe- our volunteers will serve as the heart and soul of the Center.

From our active duty military who work patrols in the field during the day and spend their free evening volunteering in our Centers in Afghanistan and Kuwait, to the many military spouses who take time away from their own families to support those deployed troops serving in Europe and the Pacific regions, to the volunteers stateside who serve “no dough dinners” at USO Centers on military installations.  We also can’t forget the airport volunteers who greet traveling service men and women with hot coffee and a comfortable seat, and those volunteers that we hope to never meet, those who take the call, anytime, day or night, and support the families receiving their fallen soldier.

These individuals, thousands of them around the globe, are the life force of every USO Center.  They give 100% of their attention to our nation’s heroes.  I don’t know your names, but I know your passion.  You do what so many of us cannot, devote fully of yourself and your talents.  Thank you for your service. - Andrea Sok, USO Communications Manager

** See what volunteer opportunities are available near you at USOVolunteer.org! **

Total Strangers and Roller Skates: A Chance Encounter at USO Delaware Brings Back a 50-Year-Old Memory

Rose Hirth, a volunteer at USO Delaware, was on a mission one blustery fall evening at Dover Air Force Base when a blast from her past marched through the door and reminded her of a promise she had made: She would be buried in her roller skates.

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More than 50 years later, USO Delaware volunteer Rose Hirth still has the roller skates she won at a 1961 competition. Photo courtesy of Rose Hirth

USO volunteers take on many missions. At Dover, the mission often involves interacting with families of those who have been killed in action. These strangers often become family, and that bond usually starts with one warm-hearted USO volunteer.

Since the USO’s Families of the Fallen Program began in December 2010, the USO has supported more than 3,000 family members who have traveled through airports and stayed at the Fisher House for Families of the Fallen. Many USO staff and volunteers travel alongside these families and work with airport security officials, airlines and even vehicle rental companies to help smooth transportation logistics to Dover and then on to the fallen hero’s final destination.

On that fall evening, a military escort and a chaplain walked through the door of the USO. Hirth rubbed the two pins — a cross and an angel — she keeps immediately over her heart. The angel is a prayer for those in harm’s way, and the cross is a prayer for our fallen.

The young escort wearing his dress uniform was escorting the remains of his good friend and compatriot. Hirth took one look at him and a name came to mind.

“Oh my gosh, it’s Josh Ward,” she said to herself.

Hirth sat down and began to get to know the young man she was sure she already knew. She found out he was from Williamstown, N.J., and his family, in fact, was into roller skating.

After a few more questions, Hirth confirmed that the young soldier strongly resembled his grandfather. And after a little more conversation, she discovered the soldier’s grandfather died a few years back. Which led to perhaps the eeriest question of all.

“Was he buried with his roller skates on?” she asked

The escort looked puzzled. How did she know?

“Because your grandfather and I met by chance nearly 50 years ago,” Hirth said.

It was 1961 when Hirth and Josh Ward both signed up with different partners for a roller skate dance competition.

“I don’t even remember what the first place prize was,” Hirth said. “It was probably unbelievable but I didn’t care. I had my heart set on the second place prize: a set of roller skates worth $125. That was a pretty expensive pair of skates in 1961, so I was really upset when my partner didn’t show.”

That’s when she met Josh Ward.

“Apparently something happened to his partner, too, so by total chance we were teamed up together,” she said. “We really wanted those skates but we only had a quick moment to rehearse.”

Hirth and Ward came up with a brand new routine on the spot and it hit the mark. They took second place and won the $125 roller skates.

“I’ve taken care of those roller skates all these years and they are still in A-1 condition,” she said. “Every once in a while I’ll take them out and revisit that same rink and skate for ‘one last time.’”

The prize and the chance encounter were so valuable to them both that Hirth and Ward made a promise that they would never lose their skates. In fact, they swore to be buried in them.

“What’s amazing about this story,” she explained, “is that there really are no strangers in this world. Just people we haven’t met yet.

“It’s not a coincidence Josh was there for me that night, and it’s not a coincidence his grandson came through here,” Hirth said as she touched the pins over her heart. “Certain people are placed in your life for a reason. I always look at these kids as my kids because sometimes all it takes is a chance occurrence to turn a total stranger into family.”

–Story by Joseph Andrew Lee, USO Staff Writer

USO Hawaii Volunteer Honored for 25 Years of Service

For most of America’s active-duty troops, 25 years seems like a lifetime. For George Villa, its been a rewarding chapter in a life of service.

George Villa, center left, and USO Hawaii Director Leigh Graham, center right, are seen at the Dec. 1 Service Salute in Hawaii. USO photo

George Villa, center left, and USO Hawaii Director Leigh Graham, center right, are seen at the Dec. 1 Service Salute in Hawaii. USO photo

Villa was honored at USO Hawaii’s Service Salute on Dec. 1, where he received a USO Lifetime Achievement Award for his 25-plus years of service to the organization along with the USO Hawaii Volunteer of the Year award.

“George is undeniably a key part of our operations in the Honolulu center,” USO Hawaii Director Leigh Graham said in a recent email.

Now 85 years old, Villa still commutes to the Honolulu International Airport via public transportation four days a week to perform his volunteer duties. Villa volunteered for 1,850 hours in the past year and a half, where he “provides directions, tips on places to visit, ideas on things to see, secrets on best places to eat and directions on how and where to catch ‘The Bus!’” according to a citation in the Service Salute program.

—Eric Brandner, Director of Story Development

Service After Service: Paul Andrews

To mark Veterans Day, we asked some of our volunteers who have served in America’s armed forces to share why they give their time to today’s troops by helping the USO. Here is one of their stories.

Paul Andrews and his wife volunteer during the USO Fort Campbell grand opening last year. USO photo by Christian Pelusi

Way back in 1968, 20 days after my high school graduation, I was on my way to Naval Station Great Lakes, Ill., for boot camp and more than a year of electronics school. This was my first time away from home and I was in a strange place where I didn’t know anyone or where anything was. On weekends during school, several of us would go to Chicago or Milwaukee for liberty. The USOs in both cities were our first destination, as this was the place to find out what was going on in the city for the weekend. Also, the meals they served were mostly the only food we got. They were our home away from home.

Eventually we settled on spending our free time in Milwaukee and were frequent visitors at the USO and the activities they sponsored. As E-2s and E-3s in the late 1960s, we would not have been able to see and enjoy the things we did without the USO.

I now am retired and have the opportunity to give back some of what I received. Fort Campbell, Ky. and the military are different now from when I was at Great Lakes, as the members are older and many are married with children. Some things are still the same, as many troops lack of money to do anything special. Helping these folks and their families is a great way to support our military, especially on a base that has carried a heavy burden in the present warfare.

Oh, and by the way, I met my wife when she was a volunteer with the USO in Milwaukee. We have been married for almost 43 years and now both volunteer at the USO in Fort Campbell.

–Paul Andrews
USO Fort Campbell volunteer

Service After Service: Ron Collins

To mark Veterans Day, we asked some of our volunteers who have served in America’s armed forces to share why they give their time to today’s troops by helping the USO. Here is one of their stories.

USO Delaware volunteer Ron Collins

As an 18 year old who was new to the Air Force, I remember my first trip back home to see my parents. This was an East Coast to West Coast trip. Like most of us traveling, I got delayed when changing aircraft and was stuck at a major airport for several hours. What was I supposed to do?

New at traveling and on a strict budget, I wandered around the airport. As I passed a room in the terminal with a sign over the doorway reading “USO,” I remembered hearing about how the organization supported troops and their families and I decided that I needed to check the place out.

When I entered the room I was met by two of the nicest people. Both the man and woman were senior in years, but what smiles they had. They asked me what branch of service I was in, where I was from and where was I going. They made me feel right at home.

Even better, they gave me free cookies and soda. I say again: free cookies and soda! I was escorted to a place where I could sit and watch a movie while waiting for my flight. I kept thinking to myself “Is this how VIPs travel?” The time flew by and, before I knew it, it was time to depart. The two USO volunteers said goodbye with a smile and thanked me for my service. How nice.

I couldn’t wait to tell my parents back in Oregon about my trip, especially the USO. My dad, a retired Marine, explained to me that the USO is everywhere and there to support us troops and our families. In my 28 years of active duty, I got the privilege to travel everywhere, some fun places and some not-so-fun places. The one constant to all my travels was the USO. My dad was right: they are everywhere.

While on active duty, I did my share of volunteer work from squadron booster clubs to fundraisers. After I retired, I became so wrapped up in establishing my new career that I had no time to spare. But after my first few years of military retirement, I found myself longing for an opportunity to get involved—to volunteer for something worthy and give back a little of the blessings I have received. My first thought was of those two people at the airport USO lounge those many years ago and how welcome they made me feel. What better thing to do than to volunteer with the USO, an organization dedicated to supporting our troops and their families?

I have been blessed to work with an awesome group of USO volunteers, all of whom are always looking for how can we better support our troops and their families. As I volunteer for events or at the USO lounge at the Dover Air Force Base passenger terminal, I am taken back by all the stories I hear from the troops, their families, the retirees and the other volunteers. I couldn’t imagine not giving some of my personal time to support such a great organization.

—Ron Collins
USO Delaware volunteer

Service After Service: Martin Van der Hoek

To mark Veterans Day, we asked some of our volunteers who have served in America’s armed forces to share why they give their time to today’s troops by helping the USO. Here is one of their stories.

USO South Carolina volunteer Army Capt. Martin Van der Hoek

As a service member who has had to opportunity to see the USO in action both at home and overseas, I don’t think that I can ever speak (or write) enough to emphasize the importance and selflessness of the USO and all of its volunteers.

I recall the comfort and sense of home and community that the USO was able to provide to myself and fellow soldiers. Because of this, I find that it is vital for veterans to engage themselves in their local USOs to help out.

This serves two purposes: it gives back to the organization that gives so much in the way of service to our military family and it helps create bonds between the organization and its clients. To be able to walk into a USO and see that there are people there who can connect with you, joke around and share the same common bonds is a wonderful feeling. It also helps the families, who may be separated from their loved ones due to training, deployments or a number of other reasons. They can sit down and chat with volunteers about places that they may both have lived, restaurants and vacation spots they have shared, and it can really drive home that bond and that sense that no matter where they are, the USO stands ready to serve them.

Finally—and perhaps most important—is the sheer power that veterans bring to the USO in their words, their commitment and their actions. I think if you asked around, you would find that there are no better spokesmen for the USO than our soldiers, sailors, airmen, Marines and members of the U.S. Coast Guard. These men and women know firsthand the comfort and the countless efforts made day in and day out by USO volunteers worldwide to bring some joy to their lives and the lives of their families. Because of this, they can perfectly and succinctly explain to an interested party just how beneficial they could be by volunteering with the USO. And just like that, you have yourself another fantastic and energized volunteer!

—Army Capt. Martin Van der Hoek
USO South Carolina Volunteer