Technologies
A contact center is supported by many technologies designed to enhance the customer experience, improve the operating and management efficiency, or lower the overall costs of running a contact center. These technologies are:
- Automatic Call Distributor Systems
- Email Response Management Systems
- Intelligent Call Routing
- Interactive Voice Response Systems
- Knowledge Management Systems
- TTY/TDD Communications
- Toll-Free Telephone Services
- Trunk Circuit Networks
- Web Chat
- Workforce Management Systems
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Content Lead:
Tonya Beres
Page Reviewed/Updated: April 23, 2012