Service Description
NITC can provide the professional services required for integrating and administering enterprise-class business applications.
What's Included
- Application architecture planning
- Application integration expertise and consultation
- Application software installation, maintenance, and support
-
Supported Applications Services include:
- IBM HTTP Web server™
- IBM WebSphere Application Server™
- IBM WebSphere Portal™
- Oracle/Stellent Content Management™
- Google Enterprise Search™
- IBM MQ Series™
How We Charge
Charges are based on actual numbers of professional services hours.
Price Drivers:
- Scope and timeframe of integration project
- Required software licenses
-
Additional charges may apply for
- Platform as a Service
- Infrastructure as a Service
- Other Professional Services
Service Level Metrics
| Measure | Target SLA |
|---|---|
| Incident Response | 24 x 7 |
Cost Saving Tips
- Avoid greater costs associated with high priority service
- Engage project team early to document requirements
- Minimize changes during project delivery
- Avoid historical project cost estimation
- Ensure that all requirements are documented
Additional Information
- Customer acceptance of deliverables is required
- Administration and support for other application software is considered on a case-by-case basis
Download the Application Integration page from the NITC Service Catalog.
