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OLCF User Assistance Center

Can't find the information you need below? Need advice from a real person? We're here to help.

OLCF support consultants are available to respond to your emails and phone calls from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday, exclusive of holidays. Emails received outside of regular support hours will be addressed the next business day.

Special Requests and Policy Exemptions

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See this article in context within the following user guides: Titan

Users can request policy exemptions by submitting the appropriate web form available on the OLCF Documents and Forms page. Special requests forms allow a user to:

  • Request Software installations
  • Request relaxed queue limits for a job
  • Request a system reservation
  • Request a disk quota increase
  • Request a User Work area purge exemption

Special requests are reviewed weekly and approved or denied by management via the OLCF Resource Utilization Council.