FEHB Enrollment Instructions for Department of Defense Employees
Department of the Air Force Employees
Employees may make Open Season enrollments, changes or cancellations, through the Benefits and Entitlements Service Team (BEST) by using either the:
- Employee Benefits Information System (EBIS) web application -- Access via AFPC Secure at https://w20.afpc.randolph.af.mil/AFPCSecurenet20 or the Air Force Portal at https://www.my.af.mil. Detailed access instructions are on the BEST website.
OR
- The BEST automated phone system:
Employees in the United States will call the BEST automated phone system by dialing 1-800-525-0102. Press 2 for Air Force civilian, then 2 for BEST benefits and entitlements and follow the prompts. When the system voices the benefits main menu, press 1 for health benefits. Overseas employees will first dial a toll-free AT&T Direct Access Number for the country they are calling from, then enter 800-525-0102. Detailed instructions on how to access the BEST phone system and/or reach a counselor are available on the Air Force Personnel Service (AFPERS) website at https://gum-crm.csd.disa.mil, keyword search 5828.
For further information employees may contact BEST benefits counselors for assistance at the above numbers. When the telephone system voices the benefits menu, press 1 for health insurance, then zero to transfer to a counselor. Hearing impaired employees may obtain assistance from benefits counselors by calling TDD 1-800-382-0893, or if calling within the San Antonio, Texas area, 210-565-2276. Benefits counselors are available 24 hours per day, 7 days per week with the exception of 4 July, 25 December, and 1 January.
Department of the Army, Air and Army National Guard, and DCMA Employees
Employees may make Open Season enrollments, changes, or cancellations through the Army Benefits Center - Civilian (ABC-C) using either the:
Employee Benefits Information System (EBIS) via the web at https://www.abc.army.miland select "Employee Benefits Information System (EBIS)"
OR
Interactive Voice Response System (IVRS) by calling 1-877-276-9287.
Hearing impaired employees may call 1-877-276-9833.
Civilian Employees Outside the Continental United States (OCONUS) may access the Toll-Free IVRS System through the numbers below:
Belgium: Civilian 0800-78245/DSN 1986
Germany: Civilian 0800-1010282/DSN 1986
Italy: Civilian 800-780821/DSN 1986
Japan: 00531-1-20378
Korea: 00798-14-800-4766
Kuwait: 1-877-276-9287 (dial 809-463-3376 for a DSN line, wait for a tone, then dial 1-877-276-9287)
Netherlands: Civilian 0800-0232739/DSN 1986
Saudi Arabia: 1-877-276-9287 (same as CONUS)
United Kingdom: Civilian 08-000857723/DSN 236-2003
Benefits Counselors are available at the ABC-C Monday through Friday from 6 a.m. to 6 p.m. Central Standard Time.
Users must establish a Personal Identification Number (PIN) for EBIS and IVRS if a PIN has not already been set or if an existing PIN has been forgotten. The same PIN is used for EBIS and IVRS and will stay in effect until the user changes it. The PIN is set by the user and is available immediately. The PIN is established to ensure personal information remains secure. Employees should refer to their most recent Leave and Earnings Statement (LES) when setting the PIN.
Department of the Navy
Employees can make Open Season enrollments, changes, or cancellations online by accessing the Employee Benefits Information System (EBIS) at http://www.public.navy.mil/donhr/Benefits/Pages/Default.aspx. Click on "EBIS" from the menu list on the left side of the screen. You will use a Username and Password to log in to EBIS. It is helpful to have a copy of your last SF 50, Notification of Personnel Action, or your Leave and Earnings Statement (LES).
If you need assistance, contact the Benefits Line at 1-888-320-2917 and select menu option #4. Customer service representatives are available from 7:30 a.m. to 7:30 p.m. Eastern time, Monday through Friday, except Federal holidays. Peak call wait times during the Open Season are between 10:00 a.m. and 3:00 p.m. Eastern time. The toll-free Teletypewriter (TTY) phone number for the deaf and hard of hearing is 1-866-359-5277.
Department of Defense Employees
Department of Defense Education Activity (DoDEA)
To make a FEHB Open Season election employees are strongly encouraged to use the Employee Benefits Information System (EBIS) Logon directly at http://www.public.navy.mil/donhr/Benefits/ebis/Pages/Default.aspx.
Or through DoDEA's HR homepage at www.dodea.edu/offices/hr/. Click on Employees then Online Employee Access to find the link to EBIS.
DFAS, DISA, DCAA, DTIC, DoDIG, DAU, NDU and DSCA
These agencies are serviced by DFAS Shared Service Center Benefits Division, which also uses the EBIS automated system for benefits transactions. Go to https://ebis.satx.disa.mil to access this system.
All questions should be directed to DFAS Shared Services Contact Center at 317-212-0454.
DLA and DLA Serviced Employees:
Employees may use the Employee Benefits Information System (EBIS) by going to www.hr.dla.mil/resources/benefits/ebis/. For further information employees should contact us by going to www.hr.dla.mil/ContactUs/.
Hours of Operations:
DLA Human Resources Services, Columbus – 7:00 a.m. to 4:30 p.m. (EST)
DLA Human Resources Services, New Cumberland - 7:30 a.m. to 4:30 p.m. (EST)
Hearing and Speech Impaired Customers may call the:
Ohio Relay Service at 1-800-750-0750
or the
Pennsylvania Relay Service at 1-800-654-5984
Washington Headquarters Services Resource Center
The following DoD activities are serviced by Washington Headquarters Services (WHS), Human Resource Services Center (HRSC):
- Defense Security Service - no longer under WHS
- Defense Security Service
- Defense Legal Services Agency
- Defense Prisoner of War/Missing in Action Office
- Defense Security Cooperation Agency
- Joint Staff
- Office of Economic Adjustment
- Office of the Secretary of Defense
- Pentagon Force Protection Agency
- U.S. Court of Appeals for the Armed Forces
- Washington Headquarters Services
Employees may access the Employee Benefits Information System (EBIS) at www.hr.dla.mil/resources/benefits/ebis/.
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