- You have been unable to resolve your problem on your own
- You ask the Ombudsman for assistance
- Ombudsman asks you questions
- Ombudsman collects information about your case
- Ombudsman makes contacts and collects information
- Ombudsman verifies and analyzes information
- Ombudsman outlines information and documents facts
- Ombudsman looks for solutions
- Ombudsman seeks common ground and brainstorms solutions
- Ombudsman contacts you to reach resolution
- Ombudsman works with you to find agreement and avoid future problems
