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Social Security Number Verification Service (SSNVS) Handbook |
APPENDIX A: ADDITIONAL VERIFICATION OPTIONSThe following instructions are for employers and third-party submitters who wish to submit Social Security Number (SSN) verification requests to the Social Security Administration (SSA) via paper or telephone. Small Paper Requests (1 to 50 Name/SSNs)
Telephone Requests for Registered SSNVS UsersWhen the automated telephone verification service, TNEV, ends in FY2012, SSA recognizes registered SSNVS users may occasionally need to perform verifications when the user has no online access. In those instances, registered users can call the employer 800 number (800-772-6270) and, once the user authentication with a valid UserID with an active SSNVS role is complete, an agent will provide name/SSN verification over the phone. Following are the scenarios when SSA will perform these occasional verifications.
In the above scenarios, agents will ensure users are properly authenticated (e.g. valid user, employer EIN, other pertinent information) before verifying an employee's SSN over the telephone. If the user has an active SSNVS role in the IRES system, the agent will verify SSNs. However, if the user does not have an active SSNVS role in IRES, or has a pending role in IRES, the agent will not verify SSNs since SSA has not received the positive confirmation, through the IRES role activation process, that the employer authorizes the user to perform the verifications. What to Do If an SSN Fails to Verify Each SSN sent in the file will be returned to you with a verification code. If the verification code is blank, the record agrees with SSA's data file. Please annotate your records that this SSN has been verified. If the verification code is not blank, follow these steps:
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