TRANSFORM THE WAY HUD DOES BUSINESS

Overview

The current economic and housing crisis, the structural affordability challenges facing low-income homeowner and renters, and the new multi-dimensional challenges facing our urban, suburban, and rural communities all require an agency in which the fundamentals matter and the basics function. For too long, HUD’s employees and external partners have viewed the Department as lacking in its ability to provide the support needed to deliver on its mission.  When the Department revised its Strategic Plan in FY 2010, it developed Strategic Goal 5 to specifically address the need to Transform the Way HUD Does Business.  Read more...

Accomplishments

In FY 2011, HUD’s goal was to achieve a 52 percent positive response in this measure on the 2011 Employee Viewpoint Survey (EVS).  HUD reached its goal by achieving a 3.1 percent increase on this question from 49.3 percent in the 2010 EVS to 52.4 percent in the 2011 EVS.

In the Office of Housing, delegations were implemented to provide authority to field staff to approve various Flexible Subsidy Notes and Multifamily Closing Agreements, which streamlined processes and freed up funds for operations and maintenance in multifamily housing.  HUD also delegated the approval of several compliance agreements to resolve performance issues locally.  In addition, the Department completed a number of administrative delegations to the field offices to simplify recruiting, hiring, and training.  Lastly, HUD fully achieved this measure by implementing all 23 delegations, nine in FY 2010, and the remaining 14 in FY 2011.  Read more...