Service Description

The NITC document management solution allows organizations to effectively and efficiently capture, secure, share and distribute digital and paper-based documents. The solution includes a workflow process to mirror the review of information and supports process automation for document creation, review, and revision.

What's Included

• Single Midrange Infrastructure as a Service virtual server
• Oracle™ Universal Content Management software licensing and maintenance
• Key NITC Technical Services to install, patch, and upgrade software components
• System-level Database Administration services for database component of Document management
• Additional virtual CPU, memory, and storage resources when required
• Optional Fault Tolerant and Disaster Recovery capabilities
• Optional Planning and Integration services
• Optional Application Integration services

How We Charge

Hosting charges are based on actual number of virtual servers and resources utilized.

Price drivers:

• Number of Document Management solutions required
• Additional virtual server resources required (CPU, Memory, and/or Storage)
• Optional Fault Tolerance requirements
• Optional Disaster Recovery requirements
• Any additional Professional Services

Service Level Metrics

* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.

NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.

Cost Saving Tips

• Engage NITC early in the scoping phase of a new project to identify all business and technical requirements
• Forecast response time and load expectations
• Utilize other NITC Software as a Service offerings to minimize application integrations efforts and reduce costs through economies of scale

Download the Document Management page from the NITC Service Catalog.