Richmond Hill Medical Home FAQ’s

Below is a list of frequently asked questions and answers regarding the new Richmond Hill Medical Home. If you have additional questions please feel free to contact us directly so that we may assist you with your concerns.

1. Q: What services will be provided by RHMH?
A: Primary care, lab, immunizations, behavioral health and pharmacy services.

2. Q: Who can be seen at RHMH?
A: RHMH will enroll ADFM. Our initial focus is those ADFM within a 30 minute driving distance to the Richmond Hill Medical Home.

3. Q: What will the hours of RHMH be?
A: Initially the clinic will be open 8:00 a.m. to 5:00 p.m. Monday through Friday.

4. Q: How do I enroll in RHMH or change my PCM to RHMH?
A: Active Duty Family Members, please visit the Ft. Stewart’s TRICARE Service Center, Bldg 202, 872 Harmon Avenue, Ft. Stewart, GA 31314 (Monday – Friday 7:30 a.m. – 4:30 p.m.) or the Hunter Army Airfield’s TRICARE Service Center, Bldg 1440, 230 Duncan Drive, HAAF, GA 31409 (Monday – Friday 8:30 a.m. – 4:00 p.m. (closed every 4th Thursday until 1:00 p.m.) and complete application and/or PCM change request.

5. Q: Can I get a same day appointment?
A: Yes. Our goal is to take care of you and your family’s needs. In the event we are unable to meet your request, your Team Nurse may call to speak to you regarding your needs and refer you to your Team provider for care as appropriate.

6. Q: Can I get back to back appointments if I have multiple family members to be seen?
A: Yes, when time allows we will book back to back or a group appointment. Our goal is to take care of you and your family’s needs.

7. Q: How will follow-up appointments be handled?
A: Follow up appointments can be made before leaving. Check with your health care team if you have a referral for specialty care as your team nurse may be able to facilitate an appt prior to your departure.

8. Q: Can I request the gender of my provider?
A: Yes, we will aim to meet the needs of each family member. However, the provider will be chosen to best suit your medical needs.

9. Q: If I need a referral, who will take care of this?
A: Your health care team will take care of your referral during your visit. You have the option to confirm and book the referral after 3 business days by calling central appointments at 912-435-6633 or 1-800-652-9221 (option #1 then option #4) to either schedule an appointment or be advised that you referral has been sent to Tricare OR you may contact your Team nurse to assist you.

10. Q: Can I get my medication refills at RHMH?
A: Yes, as long as you are enrolled in RHMH. Presently, clinics are planned to have a basic Primary Care formulary. The formulary will not include all the prescriptions that may be carried at the parent MTF but will carry prescriptions that will cover the gamut of primary care medicine. The clinic will concentrate on ensuring that the enrolled beneficiaries have the proper medications to meet the primary care mission of these clinics.

11. Q: If I am Active Duty and my family is assigned to RHMH, can my spouse pick up my medication along with theirs?
A: No, the pharmacy within RHMH is currently only equipped to fill prescriptions for Active Duty family members. Thus you will still need to pick up your medications and refills at your current designated location(s).

12. Q: Can I pick up my medication and/or refills at RHMH if I am a retiree?
A: No, the pharmacy within RHMH is currently only equipped to fill prescriptions for Active Duty family members. Thus you will still need to pick up your medications and refills at your current designated location(s).