Service Description
The NITC document management solution allows organizations to effectively and efficiently capture, secure, share and distribute digital and paper-based documents. The solution includes a workflow process to mirror the review of information and supports process automation for document creation, review, and revision.
What's Included
- Single Midrange Infrastructure as a Service virtual server
- Oracle™ Universal Content Management software licensing and maintenance
- Key NITC Technical Services to install, patch, and upgrade software components
- System-level Database Administration services for database component of Document management
- Additional virtual CPU, memory, and storage resources when required
- Optional Fault Tolerant and Disaster Recovery capabilities
- Optional Planning and Integration services
- Optional Application Integration services
How We Charge
Hosting charges are based on actual number of virtual servers and resources utilized.
Price drivers:
- Number of Document Management solutions required
- Additional virtual server resources required (CPU, Memory, and/or Storage)
- Optional Fault Tolerance requirements
- Optional Disaster Recovery requirements
- Any additional Professional Services
Service Level Metrics
Measure | Target SLA |
---|---|
System Monitoring | 24 x 7 |
Incident Response | 24 x 7 |
System Availability | 99.99% excluding planned downtime* |
Website Metrics | Weekly log delivery |
* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.
Cost Saving Tips
- Engage NITC early in the scoping phase of a new project to identify all business and technical requirements
- Forecast response time and load expectations
- Utilize other NITC Software as a Service offerings to minimize application integrations efforts and reduce costs through economies of scale
Download the Document Management page from the NITC Service Catalog.