Office of the Chief Information Officer

United States Department of Agriculture

Web Content Management

Service Description

The NITC Web Content Management solution enables all authorized users within an organization to create, capture, store, manage, publish, view, search, archive all types of documents, and provides the ability to support the entire content management lifecycle.

Contributors are granted the ability to publish content directly, without a web masters intervention, vastly increasing the speed of making information available on the web.

What's Included

  • Midrange Infrastructure as a Service virtual server resources
  • Oracle™ Universal Content Management software licensing and maintenance
  • Key NITC Technical Services to install, patch, and upgrade software components
  • System-level Database Administration services for database component of web content management
  • Additional virtual CPU, memory, and storage resources when required
  • Optional Fault Tolerant and Disaster Recovery capabilities
  • Optional Planning and Integration services
  • Optional Application Integration services

How We Charge

Hosting charges are based on actual number of virtual servers and resources utilized.

Price drivers:

  • Actual number of Web Content Management solutions required
  • Additional virtual server resources required (CPU, Memory, and/or Storage)
  • Optional Fault Tolerance requirements
  • Optional Disaster Recovery requirements
  • Any additional Professional Services

Service Level Metrics

Measure Target SLA
System Monitoring 24 x 7
Incident Response 24 x 7
System Availability 99.99% excluding planned downtime*
Website Metrics Weekly log delivery

* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.

NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.

Cost Saving Tips

  • Engage NITC early in the scoping phase of a new project to identify all business and technical requirements
  • Forecast response time and load expectations
  • Utilize other NITC Software as a Service offerings to minimize application integrations efforts and reduce costs through economies of scale

Download the Platform as a Service - Web Content Management page from the NITC Service Catalog.