Service Description
The NITC Virtual Desktop service provides the technology necessary to enable the hosting of workstation-centric business applications remotely in the NITC Enterprise Data Center. Combined with other key enabling NITC cloud services, the Virtual Desktop service can provide a practically identical end user experience for workstation-centric applications while simplifying the management of desktop software installation and maintenance as well as providing a secure remote access solution.
What's Included
-
Fully managed and maintained infrastructure
- State-of-the-art server hardware & software
- Period technology refresh - Both shared and dedicated solutions available
-
CitrixTMXenAppTM
- Virtual presentation of specific applications
- Most cost effective virtual desktop solution -
CitrixTMXenDesktopTM
- Virtual presentation of complete desktop
- Provides users with desktop functionality
How We Charge
Costs are based on actual application hosting requirements and virtual application integration services required.
Price drivers
- Actual shared or dedicated hosting requirements
- Number of concurrent users of XenApp™ integrated applications
- Number of XenDesktop™ integrated desktops
- Virtual Desktop application integration services as required
Service Level Metrics
Measure | Target SLA |
---|---|
System Monitoring | 24 x 7 |
Incident Response | 24 x 7 |
System Availability | 99.99% excluding planned downtime* |
* - NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays between 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.
Cost Saving Tips
- Utilize other OCIO service offerings to minimize application integration efforts and reduce costs through economies of scale
Download the Platform as a Service - Virtual Application Desktop (Citrix) page from the NITC Service Catalog.