• "Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude."
  William James
• “You can’t shake hands with a clenched fist.”
  Indira Gandhi
• “When you negotiate an agreement, you must remember that you are also negotiating a relationship.”
  Harold Nicolson
• “One day we must come to see that peace is not merely a distant goal that we seek but a means by which we arrive at that goal.”
  Martin Luther King Jr. 
  
• “We have two ears and one mouth so that we can listen twice as much as we speak.”
  Epictetus
• “When I am getting ready to reason with a man, I spend one-third of my time thinking about myself and what I am going to say and two-thirds about him and what he is going to say.”
  Abraham Lincoln
• “Seek first to understand, then to be understood.”
  Stephen R. Covey

Learn More

a. Interest-based negotiation

b. Listening

c. Difficult conversations

Law and Policy

DoDEA Regulation 1800.01

 More Resources