Service Description
The NITC Transitional Infrastructure as a Service (IaaS) offering provides customers with the necessary platform services to support the development and transition of business applications into standardized Enterprise Data Center (EDC) service offerings. With server infrastructure already integrated with other key IaaS offerings, customers need only to configure NITC-provided virtual Operating Systems as well as install and configure their respective application software to enable rapid application development and EDC migration solution delivery.
What's Included
- Periodic technology refresh
- Fully integrated SAN/NAS storage services
- Fully integrated Network services
- Fully integrated Backup/Archive services
- Optional Virtual Desktop services
- Optional services include:
Elevated Privileges will be provided as required to support actual business requirements and Federal Data Center Consolidation Initiative (FDCCI) requirements.
Platform Options
| Platform | ||||
|---|---|---|---|---|
| Platform | Windows | Linux | AIX | Solaris |
| X86 | x | x | ||
| pSeries | x | |||
| Sparc | x | |||
How We Charge
Charges are based on actual platform services provided.
Price drivers:
- Number and type of virtual servers
- Amount of actual CPU and memory required
- Amount of actual Backup/Archive data retained
- Amount of actual SAN/NAS disk storage required
- Any RSA token requirements for Remote Access
- Additional charges may apply for optional Professional Services
Service Level Metrics
| Measure | Target SLA |
|---|---|
| Infrastructure Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| Infrastructure Availability | 99.99%* |
* NITC reserves the option to schedule routine infrastructure maintenance activities on Sundays from 1800 to 2400 hours Central Time.
NOTE: NITC utilizes the USDA Universal Telecommunication Network (UTN) for Wide Area Network services. The UTN is contractually guaranteed to be 99.9% available but has historically delivered 99.997% availability.
Cost Saving Tips
- Proactively inform NITC of infrastructure requirements
- Utilize standardized NITC Platform as a Service (PaaS) offerings as much as possible
Additional Information
- Customers must work with NITC to maintain operating systems to ensure full compatibility with NITC SAN/NAS Storage Services and Network Services
Download the Infrastructure as a Service - Transitional page from the NITC Service Catalog.
