Service Description
NITC Facility Services provides an optimal Enterprise Data Center (EDC) operating environment for production customer application hosting. All NITC-managed EDCs adhere to USDA EDC standards and include key fault-tolerant characteristics equivalent to Uptime Institute Tier standards.
What's Included
Production Enterprise Data Centers
Kansas City, Missouri (Production)
Tier IV - Fault Tolerant Site Infrastructure
A Fault Tolerant data center has multiple, independent, physically isolated systems that have redundant capacity components and multiple, independent, diverse, active distribution paths simultaneously serving the computer equipment. "
Saint Louis, Missouri (Disaster Recovery)
Tier III - Concurrently Maintainable Site Infrastructure
A concurrently maintainable data center with redundant capacity components and multiple, independent distribution paths serving the computer equipment.
Development, Test, and Disaster Recovery Center
Beltsville, Maryland
Tier 1 - Basic Site Infrastructure
A basic data center with non-redundant capacity components and a single, non-redundant distribution path serving the computer equipment.
How We Charge
The cost of this service is included with other hosting services that rely on this service.
Hosting services that include Facility Services:
Service Level Metrics
| Measure | Target SLA |
|---|---|
| System Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
|
Facility Availability |
Beltsville (Tier 1) - 99.671%* Saint Louis (Tier III) - 99.982%* Kansas City (Tier IV) - 99.995%* |
Additional Information
- Escorted access to the data center for authorized customer personnel can be scheduled to perform necessary operational tasks
- Certified DOJ Level IV Secure Facility
- USDA DM 3510-01 Physical Security Standards for Information Technology Compliant
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Security measures include
- Guard stations
- Parking lot and exterior building surveillance
- Computer room entry and egress surveillance
- Computer room entry and egress secured with buffer zone and biometric access control
Download the Infrastructure as a Service - Facility (Enterprise Data Center) page from the NITC Service Catalog.
