TSA wants to facilitate the screening of injured and wounded service members. To address these specific situations, TSA has established the Wounded Warrior/Military Severely Injured Joint Support Operations Center Program to support and facilitate the movement of severely injured service members and veterans through the security screening process at our nation’s airports. This service is available 24 hours a day, 7 days a week.

Here is how the process works:

• Once flight arrangements are made with the airline, the severely injured service member, or family member, or other representative can contact the Operations Centers (24/7) with details of the itinerary. Contact points:
  • E-mail MSIJSOC@dhs.gov (preferred, to protect accuracy of flight information and other details)
  • Toll-free telephone number (888) 262-2396
• The Operations Center will acknowledge the request by reply e-mail, or over the telephone
• The Operations Center will then notify the Federal Security Directors or their designated representatives at the involved airports. Federal Security Directors are responsible for ensuring that necessary security screening is conducted with empathy and respect, in order to make the overall experience for the Wounded Warrior as simple and trouble-free as possible.

Learn about the security screening procedures for travelers with disabilities and medical conditions.