Wednesday, February 27, 2008

Welcome to the Delete-O-Meter

In the spirit of transparency, we proudly introduce the (drum roll please...) Delete-O-Meter.

This new, permanent feature of the TSA blog will update on a monthly basis the number of posts we have deleted during moderation

While we’re on the subject of deleted posts, it’s important to know why we do delete some posts. It all breaks down to the following reasons:
  • Spam - It wasn't bad when the blog first rolled out, but now we get nearly 100 spam comments a day at times.
  • Personal attacks (on both officers and passengers)
  • Profanity (and I thought some sailors knew how to curse)
  • Long embedded url strings (only because it messes up the format of the blog)
  • Threats (enough said on this one)
  • Duplicate posts (hitting submit 12 times won't make the comment appear any faster)
  • Off-topic comments
  • Sensitive information (TSA folks explaining exact procedures that could aid someone wishing to do us harm)
Other than that, all's fair in love and blogging.

Blogger Bob
TSA Blog Team

Monday, February 25, 2008

Zip Lane

Hi! I’ve just come back from Burbank where the TSA has been piloting a few suggestions posted by bloggers such as you.

We’ve tested the "Zip Lane" ("If all your carry-ons fit under the seat in front of you, Zip On Through!"). And you know what? It was a rousing success! Not only did lines move quicker but the mood changed: Transportation Security Officers noted that Zip Lane passengers smiled more. :)

Zip Lane is now a permanent feature of the Burbank security checkpoint.

How do I qualify as a Zip Lane Passenger?
  • Travel from Burbank between either 06:00-08:00h or 16:00-18:00h.
  • Make sure all your carry-on luggage fits beneath the seat in front of you. If you have larger luggage, consider checking it.
  • That’s it!

How do I know which lane is the Zip Lane?
  • Look for posted signs.
  • Ask any Transportation Security Officer.

What if I’m not traveling from Burbank?
  • We hope to be bringing Zip Lanes to other airports soon.

Please keep in mind that the lane is monitored, so don’t waste your time trying to sneak into the Zip Lane with an elephant. (Stuffed elephants that fit under the seat in front of you are ok.)

Re-cap:
If you’re looking to zip through security, check out the Zip Lane at Burbank, open to passengers with small luggage traveling between 06:00-08:00h and 16:00-18:00h.

Try it out, tell us what you think, and keep sending in your great ideas!

Saturday, February 23, 2008

Saturday Morning Strange But True...

Saturday morning, a Transportation Security Officer working the x-ray machine saw two razor blades in what appeared to be a book in someone's carry-on bag. During the bag check, the razor blades were found inside the pages of a Bible, and bag belonged to... a priest. Can't make this stuff up.

My job at TSA involves collecting, analyzing and sharing information. This includes regularly checking a TSA site run by our Transportation Security Operations Center that provides real-time reports on incidents that happen around the country. These reports include: weapons found at checkpoints, people behaving badly on planes, terminal evacuations, suspected IEDs, planes that lose contact with air traffic control and other incidents.

Photo of a gun found in a carry-on bagOn any given day, there are dozens of reports sent in from airports ranging from routine to bizarre to truly scary. On Friday, we posted a story on our website about five incidents reported into the operations center that morning before 9:00 a.m. EST, including three guns (two loaded) and two knives found in carry-on bags. All of the people who got caught with guns said they didn't know the gun was in their bag, but the man with the knives said he knew he couldn't take them on the plane, but really wanted to anyway. He was arrested.

From time to time, I'll be posting stories about some of the things in the incident reports that catch my eye and might be of interest to you. Have a good weekend.

Thursday, February 21, 2008

And Now, a Word from Our Lawyers…

Since there are no lawyers on the blog team, they asked me to weigh in on some comments that have come into the blog on legal and constitutional issues. I'm the Chief Counsel at TSA, Francine Kerner, and I hope I can provide some useful information to those interested in the legal aspects of the screening process.

In regard to comments questioning the constitutionality of TSA's airport security screening procedures, the courts have addressed the issue and disagree with the notion that our procedures are unconstitutional. TSA takes the rights of the traveling public very seriously, and in implementing security screening measures, carefully weighs the intrusiveness of those measures against the need to prevent terrorist attacks involving aircraft. Balancing the same considerations, the courts have long approved searches of airline passengers and their bags for weapons and explosives as constitutionally permissible under what is now commonly referred to as the "administrative search" or "special needs" exception to the Fourth Amendment warrant requirement. See, for example, United States v. Edwards, 498 F.2d 496 (2d Cir. 1974). More recently, the courts have ruled that TSA procedures involving identification checks and passenger screening satisfy the requirements of the Fourth Amendment and properly respect the public's qualified right to travel.

See, for example, United States v. Aukai, 497 F.3d 955 (9th Cir. 2007) (en banc); Gilmore v. Gonzales, 435 F.3d 1125 (9th Cir. 2006), cert. denied, 127 S. Ct. 929 (2007); United States v. Hartwell, 436 F.3d 174 (3d Cir.), cert. denied, 127 S. Ct. 111 (2006).

I see that at least one person was troubled by the fact that TSA's screening of airline passengers sometimes yields evidence of crimes not directly related to aviation security. Our responsibility and focus in the airport screening process is to prevent a terrorist attack involving aircraft. In the course of carrying out our mission by screening for weapons and explosives, however, we sometimes incidentally discover illegal items unrelated to transportation security. Federal law and policy require that we refer such items to law enforcement officers for appropriate action. See, for example, United States v. Marquez, 410 F.3d 612, 617 (2005).

To the commenters who have complained about receiving secondary screening despite not having alarmed the walk-through metal detector, there are several reasons why an airline passenger may receive additional screening. For example, some passengers are randomly selected for secondary screening in order to help detect dangerous items that might not alarm the metal detector. Adding this element of randomness to the process makes manipulating the system more difficult.

And finally, to address the comments that expressed concerns about screening in retaliation for voicing complaints about TSA: it is not TSA's policy to subject anyone to additional screening because of their political views or complaints about the screening process. However, threatening a security officer may trigger additional screening.

Thank you for the opportunity to respond to your concerns.



update by Francine on 2/27/08:

To date, we have received over 100 responses to our post regarding TSA's legal authority to conduct security screening at airports. Many of your responses raise questions about the authority of TSA personnel to request a name or other identifying information (ID) from a passenger. You also want to know why the information is requested, how the information is used after you provide it, and whether TSA is following the requirements of the Privacy Act of 1974 (Privacy Act), 5 U.S.C. § 552a, in requesting and using your personal information. Today's post will answer these questions.

In simple terms, the Privacy Act is a statute that controls the government's collection of personal information for later use. This is an important point. Merely asking a traveler to provide ID for a quick examination at the checkpoint does not trigger application of the Privacy Act as long as the agency is not making a record of the information to use in the future. In contrast, if TSA records a traveler's name or other identifying information with the intention of filing the information so that it can be retrieved at a later date by the traveler's name or ID, the agency is required to comply with the provisions of the Privacy Act.

During the screening process, TSA tries to identify individuals who may be planning to do us harm now or in the future. TSA tries to prevent potentially dangerous items from being brought into the boarding area. Finally, TSA responds to incidents that occur during the screening process. A passenger may need medical assistance, screened property may be damaged, lost or stolen, or an individual may become abusive in challenging a screening determination. Handling of these or any other matters may lead TSA personnel to request a traveler's name or other identifying information for filing in a Privacy Act system of records.

As a general matter, information filed in a TSA Privacy Act system of records may be used for a variety of security and administrative purposes. It may be used to identify individuals who require special screening procedures. It may be used to pursue a criminal prosecution or a civil enforcement action. It may be used to evaluate an injury or property claim, or to respond to a passenger complaint. TSA has listed all of the routine uses for the information it collects in the Privacy Act system of records notices published by the agency in the Federal Register. Most of the personal information collected in connection with the screening process is kept in a TSA system of records entitled DHS/TSA 001 Transportation Enforcement Records System (TSERS). See 69 FR 71828 (Dec. 10, 2004).

In some situations where TSA collects information directly from an individual, the Privacy Act requires TSA to provide a written notice to the individual setting forth its authority to gather the information and describing how the agency will use the information. One example of a TSA Privacy Act notice appears on the comment card that may be obtained at some screening checkpoints. Requesting a comment card should not result in harassment of any traveler. Additionally, TSA will accept anonymous comments either by filling out a comment card or by forwarding comments to the TSA Contact Center at tsa-contactcenter@dhs.gov.

Under the Privacy Act, any individual may submit a request to TSA to obtain the information we have on file about the requestor. With rare exceptions, which are set forth in the Federal Register, we will provide the requestor with the information we have in our files.

If you wish to see a further discussion of the Privacy Act, please see our Web site, at:
http://www.tsa.gov/research/reading/regs/privacy_act_faq.shtm.

Thank you for your comments and questions about the Privacy Act. We hope that you will check back on the Blog for future posts regarding legal issues.

Wednesday, February 20, 2008

Update on Black Diamond Pilot in Salt Lake City - and Now It's in Denver Too

Earl Morris, who heads up TSA's airport security operations in Salt Lake City, sent in this update to my original post:
"It's been about a week since we launched our "Black Diamond" pilot to improve security and efficiency at the checkpoint, and things are going well. At Terminal 1 where we are running the pilot, you'll find six self-select lanes modeled after the ski icons familiar to many in this part of the country - green for beginners, blue for intermediate and black diamond for experts. During the peak times at our airport, we have two lanes dedicated for black diamond, two for blue and two for green. Everyone gets the same level of security screening based on their needs and experience with the checkpoint process. The education process begins at the ticket counter where travelers first see the signs and they select their lane before they reach the TSA document checker who reviews their identification and boarding pass.

The Green lanes are used primarily by families, who often feel stressed in the traditional lane trying to get through with their kids, strollers and other stuff. Often these folks haven't gotten the proper level of attention they deserve. People who don't travel much and groups also select this lane. We've dedicated more resources to get people through this lane quickly without making them feel pushed. The Blue lanes are for casual travelers who understand TSA procedures to a degree but may not travel all that frequently so they take a little more time. The black diamond lanes are for expert travelers who understand the system by the nature of traveling a lot and are totally prepared for the checkpoint. The goal is to ensure that TSA provides the proper level of service with customized needs of the traveler in mind. Security is improved by improving the process, taking the pressure off in the lines, eliminating the hassle factor and calming down the passenger.

Here's what we've learned so far:

We've remained flexible in this first week, and incorporated feedback from our employees and travelers to reconfigure lanes and streamline the process. The input from our employees has been critical in making this work. As some have noted in the comments section, one of the challengers we've faced is the casual traveler who perceives themselves as an expert and goes into the Black Diamond lane. We've placed TSA employees out front to educate the passengers and help them select the lane that is right for them. These folks have been successful in helping people while keeping a smooth orderly flow at the checkpoint. They also explain the liquids policy and have baggies in hand to provide to travelers.

We're pleased with how things are going, and we plan to keep the Black Diamond program going here in Salt Lake indefinitely. Our airport and airline partners are supportive, passengers are upbeat, the process is improving and every day we are working to make it better."

Earlier this week, Denver International Airport also began a Black Diamond pilot. For two weeks, passengers can choose the family/special needs, casual traveler or expert lanes in the North Checkpoint during peak morning and evening hours. If you use these lanes, please be sure to post a comment here to let us know what you think. Here are two articles from Denver: