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The NCOALink Product is a secure dataset of approximately 160 million permanent change-of-address (COA) records consisting of the names and addresses of individuals, families and businesses who have filed a change-of-address with the USPS®.

Developed with secure data store

technology to increase security of postal customer data and protect the privacy of this information, the NCOALink Product enables mailers to process mailing lists and update lists with new addresses prior to mailing. The NCOALink Product can be integrated into mailers’ in-house computer systems to provide services or use internally. The use of the NCOALink Product is only available through licenses from the USPS.

There are six (6) licensing categories.

  • Interface Developer
    • The NCOALink Software Developer License grants the right to develop an NCOALink interface for internal purposes and third parties.
    • Initial License Fee: $5,600.00
    • Annual License Fee: $1,100.00

  • Interface Distributor
    • The NCOALink Interface Distributor License grants Developers the right to distribute the NCOALink interface.
    • Annual License Fee: $27,750.00*

  • Full Service Provider (FSP)
    • FSPs can provide services to unrelated third parties, which must be at least 51% of their NCOALink processing, and process no more than 49% of files internally. Additionally FSPs receive additional address quality tools at no additional charge, such as DPV®, LACSLink®, SuiteLink® and all upcoming “Link” products. FSPs receive 48 months of COA data on a weekly basis via DVD from the USPS.
    • Annual License Fee: $190,000.00*

  • Limited Service Provider (LSP)
    • LSPs can both provide services to third parties and use the product internally. LSPs receive 18 months of COA data on a weekly basis via DVD from the USPS.
    • Annual License Fee: $16,500.00*

  • End User Mailer (EUM)
    • EUMs may only use the NCOALink Product for processing internal house files. EUMs cannot process for any parent, subsidiary, affiliate or any related companies. Third party processing is prohibited. EUMs receive 18 months of COA data on a monthly basis via DVD from the USPS.
    • Annual License Fee: $8,300.00*

  • NCOALink MPE Solution
    • The NCOALink MPE solution is available to allow the use of NCOALink data on multiline optical character readers (MLOCR) to update and spray change-of-address information on mailpieces prior to submission to the USPS. The NCOALink MPE solution, which is similar to the FASTforward® system, can also be used on delivery point barcode sorters to identify, sort, and remove undeliverable-as-addressed (UAA) mail prior to submission to the USPS.

* The initial licensing year is prorated.

What’s next?
Once you have selected the appropriate licensing category, the next step is to complete the certification process. The process includes the completion of the following documentation:

  • Application
  • Confidentiality Statement
  • Self-Certification Statement
  • Key Personnel Listing
  • Web Access Request Form
  • Security Documentation
  • Site Security Review Worksheet

All of these documents are available on the RIBBS website. Upon completion of these documents, the appropriate license must be executed, including the payment of licensing fees.

If you have questions regarding the licensing and certification process, please call the Move Update Support Department at 1-800-589-5766.

Contact Information:

Important Updates

On the Move

The National Customer Support Center (NCSC) is moving its office location. Starting Dec. 1, the new address for the NCSC will be:



NATIONAL CUSTOMER SUPPORT CENTER
UNITED STATES POSTAL SERVICE
225 N HUMPHREYS BLVD STE 501
MEMPHIS TN 38188-1001



The NCSC works closely with the mailing industry, vendors and internal postal customers to improve address quality. The USPS headquarters office of Address Management also is located at the NCSC.



Numerous USPS publications, forms, brochures, etc. currently provide the existing address for the NCSC – all of which will need to be updated, including those on usps.com and other postal websites. Telephone numbers for all NCSC personnel and program support groups will remain the same.








1-800-238-3150

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