Showing posts with label Black Diamond. Show all posts
Showing posts with label Black Diamond. Show all posts

Thursday, December 23, 2010

Check out Our Holiday Travel Tips…Again

Thanksgiving was only a few weeks ago, but If you’re getting ready to travel for the holidays, you’re probably coming here looking for some tips. So this post is basically the Thanksgiving travel post minus all the corny pilgrim and turkey jokes. If you need to brush up on airport security, you’re in the right place!

The MyTSA App: Our new MyTSA App (Available as an iPhone App or Mobile Web App) amongst other great features has a “Can I Bring My…” tool. You can type in the name of the item you’re curious about and it will tell you if the item is permitted or not. If it’s not included in the list, you have the option of submitting it to us for addition. We even added “tatting shuttle.” Yep, we had to Google it too, and they are permitted.

Wait Times: A crowd sourcing wait time feature is available in our MyTSA application. Check the app to see what wait times have been posted at your departing airport, and be sure to post your wait time to help others.  The more people who use this, the better, so spread the word!

Pat-downs: A very small percentage of passengers will need to receive a pat-down. To reduce the need for a pat-down, the most important thing you can do is take everything out of your pockets before you go through screening. You can put these items in your carry-on bag. Don't wear clothes with a high metal content, and put heavy jewelry on after you go through security. You will also receive a pat-down if you choose to opt out of our Advanced Imaging Technology. (Body Scanners) Check out this post to read some myths and facts about the pat-down. TSA does not squeeze, twist, or grab any body parts during a pat-down and other than inspecting the waistband and collar, our officers are not reaching inside clothing or touching any skin.

The 4-1-1 on 3-1-1 (Liquids, Gels & Aerosols): Let me start by saying this. If you’re checking a bag, make it easy on yourself and just put your liquids in your checked luggage. That way, you don’t have to worry about 3-1-1. I know that suggestion doesn’t work for everybody. Some liquids are essential and some of you understandably would not like to pay to check your luggage. If you’d rather take liquids in your carry-on, please continue reading…

3-1-1 is the name for our liquid policy. You can read
here for more details, but here is the gist of 3-1-1… Each passenger is allowed to take one clear quart-sized sealable bag and fill it with as many liquids in 3.4 oz or less sized containers that will fit, while still being able to seal the bag. Basically, don’t stuff it to the point where it won’t close.

Make sure you take the bag out of your carry-on prior to sending it through the X-ray, or our officers may have to search your bag.
Annoying Family Members: We’ve had many requests, but we cannot add annoying family members to the No Fly List.

If you have liquids, aerosols, or gels that are used for medical purposes, they do not need to adhere to our 3-1-1 policies and do not have to be placed in a bag. You may be asked to go through a TSA Family Lane (see below) so we can expedite the screening process. The liquids, gels and aerosols will need to be removed from your bags.

Answers to common questions: Stick deodorant is not limited to 3.4 oz or less, but gel or spray deodorant is. Also, any liquid makeup such as eyeliner should be placed in the baggie. That goes for perfume as well. Powder makeup is fine.

Family Lanes: Frequent flyers hate it when they’re in line behind a family, and guess what… families hate it when the frequent flyer is behind them tapping their foot and sighing. That’s why we created Family Lanes. They’re designed to let families take their time and ask questions without feeling rushed by the experienced frequent flyers who can zip through a checkpoint in no time. Also, as stated earlier, anybody carrying medically necessary liquids, aerosols and gels in excess of 3.4 oz may be directed to a Family Lane.

Travel Advice for Frosty the Snowman: You are not frozen solid and are larger than 3.4 ounces, so you may not board the plane.

Foods: Pies are permitted, but they are subject to additional screening if our officers see any anomalies. (Additional screening of pies does not include our officers tasting the pie, no matter what they tell you…) Cakes, (to include yummy fruitcakes that nobody else seems to enjoy but me) bread, donuts, turkeys, etc. are all permitted. If it’s a live turkey, you might want to have a word with the airline. Here is a list of items that should be placed in your checked bags or shipped: cranberry sauce, creamy dips and spreads (cheeses, peanut butter, etc.), gift baskets with food items (salsa, jams and salad dressings), gravy (mmm gravy), jams, jellies, maple syrup, oils and vinegars, sauces, soups, wine, liquor and beer.
Christmas Sweaters: While some Christmas sweaters can have a nauseating effect on passengers, they are currently permitted through TSA checkpoints.

Gifts:
Wrapped gifts may need to be unwrapped. If there’s something in the gift that needs to be inspected, we have to open it. Our officers try their best not to mangle the gift wrap, but it’s not a guarantee and it also slows down the line for everybody else when we have to do this. It is suggested that you wrap the presents when you arrive at your destination. You also have the option of shipping the items as well.

Snow Globes: We are not in cahoots with the
Heat Miser, but snow globes are not permitted in your carry-on luggage. They are sealed containers full of liquid that would have to be opened and destroyed to test. We’re not in the business of busting snow globes, so we suggest you place them in your checked baggage or mail them ahead of time.
Mistletoe: Although the name may sound a bit nefarious, mistletoe (not missile-toe) is permitted. Just don’t expect the person sitting in the middle seat to kiss you.

ID & Boarding Pass Checking & Secure Flight: As you approach a TSA checkpoint, you will see an officer checking IDs and boarding passes. Please have your acceptable ID and boarding pass out and ready to present to our officer. If your ID is in a plastic sheath or other type of holder, it will need to be removed so our officers can properly inspect them. By having your ID and boarding pass out and ready, you’ll help move the line along faster. The several seconds it takes to get your ID and boarding pass out might not seem like much time, but it really adds up when you’ve got people in line behind you.

Also, folks have had questions about the
Secure Flight program and whether the name on your ticket has to match the name on your ID. The Secure Flight watch-list matching process occurs before a passenger even gets to the airport so if you get a boarding pass, the Secure Flight watch-list matching process is done. In other words, you are clear once you get that pass.

If you have lost or forgotten your ID, you will still be permitted to fly as long as you help us verify you are who you say you are by answering a few questions for us.
Fruitcakes: Contrary to popular belief, fruitcake is a delicious edible and festive cake, not a WMD.

Inconsistencies: You may notice your screening experience at one airport doesn’t match the experience of another airport. We realize this happens, and some of it is intentional. While it can be a little confusing for our passengers, it also makes things unpredictable for those who might wish to do us harm. Our officers also can use their discretion in different scenarios that allows them to use common sense and not abide by a checklist mentality that can be studied and defeated by those who wish to do us harm.

Shoes on Belt: We recommend you place your shoes on the X-ray belt as opposed to placing them in a bin. Why? It keeps the bins from getting too cluttered and allows our officers to get a better look at items to ensure prohibited items do not get on the plane. It also speeds things up when they get a better view and don't have to stop the X-ray belt for searches.

Print out this handy dandy checklist (PDF) so you don’t forget anything and don’t forget to check out TSA.gov for a wealth of information on traveling through TSA checkpoints.

Blogger Bob
TSA Blog Team

Monday, February 25, 2008

Zip Lane

Hi! I’ve just come back from Burbank where the TSA has been piloting a few suggestions posted by bloggers such as you.

We’ve tested the "Zip Lane" ("If all your carry-ons fit under the seat in front of you, Zip On Through!"). And you know what? It was a rousing success! Not only did lines move quicker but the mood changed: Transportation Security Officers noted that Zip Lane passengers smiled more. :)

Zip Lane is now a permanent feature of the Burbank security checkpoint.

How do I qualify as a Zip Lane Passenger?
  • Travel from Burbank between either 06:00-08:00h or 16:00-18:00h.
  • Make sure all your carry-on luggage fits beneath the seat in front of you. If you have larger luggage, consider checking it.
  • That’s it!

How do I know which lane is the Zip Lane?
  • Look for posted signs.
  • Ask any Transportation Security Officer.

What if I’m not traveling from Burbank?
  • We hope to be bringing Zip Lanes to other airports soon.

Please keep in mind that the lane is monitored, so don’t waste your time trying to sneak into the Zip Lane with an elephant. (Stuffed elephants that fit under the seat in front of you are ok.)

Re-cap:
If you’re looking to zip through security, check out the Zip Lane at Burbank, open to passengers with small luggage traveling between 06:00-08:00h and 16:00-18:00h.

Try it out, tell us what you think, and keep sending in your great ideas!

Wednesday, February 20, 2008

Update on Black Diamond Pilot in Salt Lake City - and Now It's in Denver Too

Earl Morris, who heads up TSA's airport security operations in Salt Lake City, sent in this update to my original post:
"It's been about a week since we launched our "Black Diamond" pilot to improve security and efficiency at the checkpoint, and things are going well. At Terminal 1 where we are running the pilot, you'll find six self-select lanes modeled after the ski icons familiar to many in this part of the country - green for beginners, blue for intermediate and black diamond for experts. During the peak times at our airport, we have two lanes dedicated for black diamond, two for blue and two for green. Everyone gets the same level of security screening based on their needs and experience with the checkpoint process. The education process begins at the ticket counter where travelers first see the signs and they select their lane before they reach the TSA document checker who reviews their identification and boarding pass.

The Green lanes are used primarily by families, who often feel stressed in the traditional lane trying to get through with their kids, strollers and other stuff. Often these folks haven't gotten the proper level of attention they deserve. People who don't travel much and groups also select this lane. We've dedicated more resources to get people through this lane quickly without making them feel pushed. The Blue lanes are for casual travelers who understand TSA procedures to a degree but may not travel all that frequently so they take a little more time. The black diamond lanes are for expert travelers who understand the system by the nature of traveling a lot and are totally prepared for the checkpoint. The goal is to ensure that TSA provides the proper level of service with customized needs of the traveler in mind. Security is improved by improving the process, taking the pressure off in the lines, eliminating the hassle factor and calming down the passenger.

Here's what we've learned so far:

We've remained flexible in this first week, and incorporated feedback from our employees and travelers to reconfigure lanes and streamline the process. The input from our employees has been critical in making this work. As some have noted in the comments section, one of the challengers we've faced is the casual traveler who perceives themselves as an expert and goes into the Black Diamond lane. We've placed TSA employees out front to educate the passengers and help them select the lane that is right for them. These folks have been successful in helping people while keeping a smooth orderly flow at the checkpoint. They also explain the liquids policy and have baggies in hand to provide to travelers.

We're pleased with how things are going, and we plan to keep the Black Diamond program going here in Salt Lake indefinitely. Our airport and airline partners are supportive, passengers are upbeat, the process is improving and every day we are working to make it better."

Earlier this week, Denver International Airport also began a Black Diamond pilot. For two weeks, passengers can choose the family/special needs, casual traveler or expert lanes in the North Checkpoint during peak morning and evening hours. If you use these lanes, please be sure to post a comment here to let us know what you think. Here are two articles from Denver:

Saturday, February 16, 2008

What is Your Lane? Go at Your Own Pace in Salt Lake City

You may have read or heard about a new pilot program in Salt Lake City this weekend that enables passengers to go through security at their own pace.

Here's the information from the TSA website: Signage that you'll see at Salt Lake City AirportAt TSA we are piloting a variety of innovations at the checkpoint to improve security by focusing on people, technology and process.



In the process arena, TSA launched a self-select lane pilot this week in Salt Lake City, Utah. The self-select lane is aimed at enabling travelers to select a lane customized to their pace. Because the pilot is in a region of the country where skiing is a way of life, TSA modeled the lanes after well-known ski icons: green for beginners, blue for intermediate and black for expert.

In the TSA version, the green lane is for families traveling with children or people who need special assistance. These folks may not travel that often and need extra help with the procedures and assistance navigating security. The blue lane is for casual travelers who are somewhat familiar with the procedures and have multiple carry-ons. The expert, or black diamond lane is for those who know the procedures well and always arrive at the checkpoint with appropriate items removed and limited carry-on luggage. The security standard is the same no matter what lane you choose. However, efficiency is increased by allowing passengers to proceed at their own pace.

"We are enhancing security by creating a less stressful experience. This enables our officers to provide better support to the people who need it most, while others are able to navigate the checkpoint more expeditiously," said Earl Morris, TSA federal security director at Salt Lake. "Passengers will ultimately determine the success of the pilot."

TSA is also testing the black diamond concept at Denver International Airport in coming weeks. This is one of many innovations that passengers will see tested regionally in 2008. For instance in Houston, TSA is partnering with Continental Airlines to pilot a paperless boarding pass; in Memphis, security officers are using wireless whisper headsets to enhance communications between behavior detection officers and travel document checkers; and in Burbank, Calif., there is a customized lane for people with only one carry-on item. Stay tuned for more to come.

If you've experienced any of TSA's regional innovations in your travels, share your feedback at tsa.gov/blog.