Webinar Troubleshooting
Utilizing webinar technologies requires advance preparation on the part of the meeting host and participants. Below you will find instructions for connecting to the Web and telephone conference. We have also included guidelines and etiquette that should be followed during the webinar.
It is essential that you review and complete these instructions in advance. These instructions will walk you through the process for:
Web Conferencing
Both Adobe Connect and Defense Connect Online (DCO) will be used to simultaneously host the Web conference. You need only to sign on to either one of the sites to fully participate in the webinar.
Web conferencing tools will allow you, as the participant, to view presentations and submit questions to presenters via online in real time.
Testing the System:
Prior to the meeting, you may want to test the system to ensure you will not have issues joining the Web conference the day of the webinar. Please visit the following link to test your system:
Adobe Connect: https://dcoe.adobeconnect.com/dcoe2013webinar *New*
DCO: https://connect.dco.dod.mil/common/help/en/support/meeting_test.htm
Minimum System Requirements (Participant):
- Windows 98 SE, 2000, XP or Vista
- Internet Explorer 5.0 or higher or Mozilla Firefox 1.5 or Netscape Navigator
- 7.1 or AOL 9
- Mac OS X 10.2, 10.3, 10.4
- Safari 1.1 or Mozilla Firefox 1.5
- Linux
- Mozilla Firefox 1.5
- Solaris
- Mozilla 1.7
Additional requirements:
Adobe Flash Player 8 or Adobe Flash Player 7 for Linux and Solaris.
Accessing the Web Conference:
Adobe Connect: Please click on the link to access the conference as soon as you receive the invitation so that you have sufficient time to troubleshoot before the conference begins. When you click on the link to access the Web conference, you will be directed to a login page. Enter the name and password you used to register for the webinar. If you did not pre-register, enter as a guest with a name you wish to be broadcast to the conference and click the "enter room" button. A request will be sent to the Web conference host in order for you to enter; the host will need to accept you. You will then be placed into the Web conference.
Note that the conference will not be open until 30 minutes prior to the meeting starting.
Display: Once logged into the meeting, you will notice Adobe Connect displays meeting content in various pods. The left side of the screen will display presentations. The right side of the screen provides a question function. The question function will be used for the purpose of questions and answers only. All questions posted will be viewed by the hosts and presenters. The question function should not be used to ask technical questions.
DCO: Please click on the link to access the conference as soon as you receive the invitation so that you have sufficient time to troubleshoot before the conference begins. When you click on the link to access the Web conference, you will be directed to a login page. Enter the name you wish to be broadcast to the conference and click the "enter conference" button. A request will be sent to the Web conference host in order for you to enter; the host will need to accept you. You will then be placed into the Web conference.
Note that the conference will not be open until 30 minutes prior to the meeting starting.
Display: Once logged into the meeting, you will notice DCO displays meeting content in various pods. The left side of the screen will display the attendee and chat pods. The center of the screen will display presentations. The attendee pod lists all attendees logged into the meeting and indicates roles, such as host, presenter, and participant. The chat pod is used for instant messaging. Chat Function: The chat function will be used for the purpose of questions and answers only. All postings in the chat feature are public and will be viewed by all webinar participants. Please do not use the chat function unless you would like to submit a relevant question to the presenter. The chat function should not be used to ask technical questions.
Technical support:
Limited technical assistance will be provided from 12:30 p.m.-12:55 p.m. EST. The conference will begin at promptly 1 p.m., and technical assistance will no longer be available. There is no Helpdesk for Adobe Connect. Please call the DCO Helpdesk if you require technical assistance during the conference: DSN: 850-3136 or 614-092-3136
Teleconference
Please use the dial-in information below to access audio for the webinar. You must dial in to the telephone line in addition to joining the web conference in order to have sound. Please note that unique dial-in numbers and codes are generated for each webinar, and will be distributed monthly.
Conference Number:
Telephone: 888-455-0936 *New*; Participant Pass code: 3938468 *New*
The conference will begin at 1 p.m. sharp, at which time technical assistance will no longer be available.
Mute
To avoid distracting background noises that affect audio quality, non-speaking participants should mute their phones until it is their turn to speak, or until a designated question-and-answer period.
IMPORTANT: Do Not place the webinar on hold. Placing your phone on hold will cause the entire conference to hear hold music and/or other distracting messages. Please work with your local technical experts to identify the mute feature for your phone in advance.
Speaking
When speaking, reintroduce yourself. Example: "This is John Smith from DCoE." Speak at a slightly higher volume than a normal speaking voice, enunciate speech and pause for 3-5 seconds following your question to account for delay.