Tag Archive: users

Aug
15

Providing Excellent Customer Experience Through Usability

Aloha is GSA's new Authorized Leave & Overtime Help Application. Photo courtesy of Creative Commons and Sam Howzit.

You have to feel for web developers, who sometimes work for months on a product, only to hear gripes and complaints mere seconds after it’s rolled out. Fortunately, you can escape hordes of pitchfork-wielding users by involving users from the start. That’s what William Wales and his team of developers in Kansas City did when developing GSA’s …

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