Jan
07
The essence of social media is engaging with our customers wherever they choose to be. That “place” could be Facebook, Twitter, Tumblr, YouTube, anywhere in the social media realm. However, just because we’re going where our customers are doesn’t mean they’re at our mercy—there’s a lot of competition for their attention, especially in social media. So how …
Dec
31
We’re wrapping up another year here at the Center for Excellence in Digital Government – what better time to share highlights from programs and content you helped make among the best. We listen to your feedback and rate all of our programs so we can improve with each step, so let’s take a look at some …
Dec
30
Guest post by Mario Damiani, Office of Disability Employment Policy at the Department of Labor As we wrap up the year and start planning our New Year’s resolutions, may I suggest you add one more goal to your list? Join the #SocialGov Accessibility Working Group and contribute to the development of a Social Media Accessibility Toolkit focused …
Dec
13
As we discussed during our recent #SocialGov Summit on Accessibility, when working with social media, it’s important to find the right balance of creating engaging content and also ensuring that the content is accessible to all your communities. Using helpful hints collected from the summit and presented through DigitalGov University, however, you can start making …
Dec
07
Increasingly, social media is the go-to source of critical information for the American public — but for many users finding the real thing can be confusing given the number of fake (and sometimes humorous) accounts. Today GSA teams with Twitter for a month-long sprint to verify official government accounts. The aim is to place that little …
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