Dec
28
Looking back, it’s clear that 2012 was a big year for the First Fridays Usability Testing Program. Improving the user experience is our game, and that’s what we spent the bulk of the year doing. Besides celebrating our second birthday (huzzah!), we conducted 26 tests on federal websites, mobile sites, intranets and much more. A …
Nov
30
The recent #SocialGov Summit on accessibility of government social media raised emerging issues faced by agencies in their effort to make sure the information citizens need is communicated to them when and how they need it. For many, the most eye opening exercise was simply to hear their tweets read back to them through an iPhone VoiceOver …
Nov
02
The federal government response to Hurricane Sandy demonstrates the power of social media to bring life-saving information to the public. But what about people with disabilities who can’t see a basic tweet or hear a standard video because of accessibility issues? Accessibility continues to present challenges and opportunities to government social media. This is why …
Oct
30
Eye tracking is a way of monitoring the way our eyes interact with something through the use of sophisticated cameras. In government, eye tracking usability tests are often done with web sites or printed materials. The goal is to find which elements catch our eyes, and where our gaze moves as we search for information. …
Sep
19
The Federal Social Media Community of Practice comes to NASA to discuss pan-federal citizen engagement initiatives.
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