What support do I need during go-live?
EHR Implementation Go-Live Support
The Health Resources and Services Administration suggests leveraging the following support mechanisms on electronic health record (EHR) implementation go-live day1:
- Discuss Go-Live With Your Vendor: Your vendor will normally provide some support during go-live and this should be outlined during the contract negotiation phase. If vendor representatives will not be onsite during go-live, make sure they are aware of your schedule so they can provide virtual support if needed. Discuss go-live with your vendor to ensure your vendor can provide the go-live support you need.
- Consider Adding Additional Staff: You may require staff to assist with training, to work out process issues, and to deal with any unexpected technical glitches. This may mean you need to hire temporary staff or temporarily re-assign existing staff to assist with go-live.
- Engage Leadership: Engaged staff leadership (e.g., physician champion, nurse champion) can be an essential component of a successful go-live, so be sure to engage your staff leadership early and often.
The go-live plan should include a schedule for ensuring that all the above resources are available throughout the initial EHR implementation go-live period. Additionally, a go-live issue resolution plan and support structure can help users determine who to contact when they need help and eliminate any one person from becoming overloaded with issues.
Your Local Regional Extension Center Can Help
Your local Regional Extension Center (REC) can provide support and advice during your EHR implementation go-live. RECs are located in every region of the country to help health care providers select, implement, and become adept and meaningful users of EHRs. Contact your local REC to find out if you are eligible for free or reduced-price local support.
For More Information
For more information about EHR implementation go-live support, see the following resources.
References
- Health Resources and Services Administration. "Health Resources and Services Administration. "What go-live support is required?"
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Power failures and internet crashes can prevent you from accessing your patients' records and it can be a struggle to know how to handle your patients. Write a plan for mitigating system failures...
Your Local Regional Extension Center Can Help
Regional Extension Centers (RECs) are located in every region of the country to help health care providers select, implement, and become adept and...
The Basics
While training office staff and clinicians is one of the larger costs of electronic health record (EHR) implementation, training is crucial to realizing the full potential of your EHR. You...
Training Resources & Courses
If you are interested in training opportunities outside of the Health IT Workforce Development Program to prepare your staff for electronic health record...
EHR Implementation Go-Live Support
The Health Resources and Services Administration suggests leveraging the following support mechanisms on electronic health record (EHR) implementation go-live...
EHR Implementation Go-Live Checklist
To best plan for your electronic health record (EHR) implementation go-live date, use the EHR Implementation Go-Live Planning Checklist. You can use the go-live...
There are many barriers unique to electronic health record (EHR) implementation in rural health care settings,1-2 including:
Prohibitive cost of many EHR systems/limited access to capital...
The Basics
An Issues Log is a tool for identifying emergent unintended consequences of electronic health record (EHR) implementation. You should record any problems that arise during EHR...
Electronic Health Record Implementation: Preparation is Key
Whether you're just starting to think about adopting an electronic health record (EHR) system or are ready to make the transition from...
The Basics
By making it easier to use and share information, electronic health records (ITs) can be used to help patients obtain timely care and access personal health information while also helping...
The Basics
The process of moving data from your existing paper records to your electronic health record (EHR) is called chart migration. Chart migration is a critical EHR implementation step, as...
The Basics
Chart migration is the process of moving data from your existing paper records to your electronic health record (EHR). Chart migration before your EHR go-live date is a critical EHR...
Electronic Health Record Implementation Training: A Crucial Step
While training office staff and clinicians is one of the larger investments of electronic health record (EHR) implementation, EHR...
Your Local Regional Extension Center Can Help
Regional Extension Centers (RECs) are located in every region of the country to help health care providers select, implement, and become adept and...
Case Studies
The following case studies and provider testimonials are on-the-ground examples of how providers in the field are training their staff.
Doctor Profiles: Dr. Jennifer Brull
Shenandoah...
Health IT Workforce Development Program
To address the growing demand for health IT training, the Office of the National Coordinator for Health Information Technology (ONC) funds the Health IT...
The Basics
Software as a Service (SaaS) technology deployment, also known as cloud-based deployment, web-based deployment, or Application Service Provider deployment, “allows software to be run and...
Join the Health IT Workforce
In February 2009, Congress passed the Health Information Technology for Economic and Clinical Health (HITECH) Act to spur the growth of electronic health records (EHRs)....
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A pre-go-live “dress rehearsal” can help your organization ensure you are ready for electronic health record (EHR) implementation go-live, identify unintended consequences, increase...