Jan
31
We got feedback from usability experts and they have additional information they would like to share. Take a look at their new post. A common practice in usability testing is to ask people to describe what they are doing as they complete a task. The “Think-Aloud” protocol, or method, asks test participants to verbally express their thoughts, feelings, and reactions …
Dec
28
Looking back, it’s clear that 2012 was a big year for the First Fridays Usability Testing Program. Improving the user experience is our game, and that’s what we spent the bulk of the year doing. Besides celebrating our second birthday (huzzah!), we conducted 26 tests on federal websites, mobile sites, intranets and much more. A …
Oct
30
Eye tracking is a way of monitoring the way our eyes interact with something through the use of sophisticated cameras. In government, eye tracking usability tests are often done with web sites or printed materials. The goal is to find which elements catch our eyes, and where our gaze moves as we search for information. …
Sep
17
When you’re doing usability testing for government websites, having more than nine participants can create a problem. Specifically, you will have to be in compliance with the Paperwork Reduction Act (PRA). But don’t worry! It’s not as complicated as you think. The Office of Management and Budget (OMB), seeing a need to streamline the PRA …
Jun
21
Have you ever visited a website looking for something seemingly straightforward only to become frustrated because you can’t find what you need? Confusing labels and poor navigation can stall the savviest of users. They’re some of the most common usability problems our First Fridays usability team encounters when testing federal websites. The First Fridays team performs twice-monthly usability …
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