Feb
08
A common practice in usability testing is to ask individual test participants to describe what they are doing as they complete the tasks in a test scenario. The “Think-Aloud” protocol, or method, asks test participants to maintain a running commentary about what they are doing and why. By analyzing verbal feedback from test participants, usability professionals gain valuable information …
Jan
31
We got feedback from usability experts and they have additional information they would like to share. Take a look at their new post. A common practice in usability testing is to ask people to describe what they are doing as they complete a task. The “Think-Aloud” protocol, or method, asks test participants to verbally express their thoughts, feelings, and reactions …
Dec
28
Looking back, it’s clear that 2012 was a big year for the First Fridays Usability Testing Program. Improving the user experience is our game, and that’s what we spent the bulk of the year doing. Besides celebrating our second birthday (huzzah!), we conducted 26 tests on federal websites, mobile sites, intranets and much more. A …
Dec
17
Another great roundup of social media articles for the week of December 10, 2012. FedScoop: CIO Council releases federal government mobility report - Based on interviews with 21 federal agencies, the report, “Government Use of Mobile Technology: Barriers, Opportunities, and Gap Analysis,” addresses a federal digital government strategy milestone aimed at evaluating “opportunities to accelerate the secure …
Nov
28
How do you let people know that your office website stinks? Or how do you get them to care? Let’s say you’ve been at your agency a year or so. You’ve mastered the office layout, and you can comfortably engage in the argument over the best falafel place. Now let’s say when you open your agency’s website, there’s a …
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