American Citizen Services (ACS) Appointments
To make an appointment for the following services, please follow the instructions in the following links:
- Passports and Passport Renewals for applicants under 16 years. First passports for applicants aged 16 years and over.
- Passport issued more than 15 years ago
(for applicants aged 18 years+) - Replace a lost/stolen/damaged passport
- Passport Application by Mail (DS-82)*
- Application for Additional Visa Pages (DS-4085)**
- Consular Report of Birth Abroad (CRBA)
- Notarial
The above links will allow you to make an appointment at the U.S. Consulate General in Auckland.
Please remember to print your appointment confirmation and bring it with you to the Consulate.
Access to the U.S. Consulate Auckland
For the safety of all of our customers and staff, all visitors to the Consulate must pass through security screening at our reception area before entering the Consulate. Please allow time for screening before your appointment.
The Consulate General’s hours of operation are from 8:00 AM – 12:00 PM and 1:00 PM – 4:00 PM. You will not be able to access the Consulate’s reception area outside of these hours. At no time are you authorized to remain in the lobby of the Citigroup Building while awaiting Consular services. We appreciate your patience and cooperation.
Please be advised that the appointment time is a guide as to when you should plan to be at the Consulate. It is not necessarily the time you will be seen by the Consular Officer. Applicants should plan to spend at least an hour at the Consulate.
Please do not bring luggage, including backpacks, to your appointment. You will not be able to bring these items into the Consulate, and there is no storage available in our office.
Mobile telephones and other telecommunication devices, electronic recording devices, and cameras may not be taken into the Consulate. Please turn them off, and leave them with the guards at the reception area. They can be collected after your appointment.
Aerosols of any kind are prohibited, and must be left with the guards until after your appointment.
Any type of headwear, including baseball caps, must be removed while in the Consulate.
DS-82 Error Message*
The application for a U.S. passport by mail (DS-82) does not require a personal appearance nor an interview with a consular officer. Therefore, you should not make an appointment and should apply by mail, and are therefore directed to submit your DS-82 and supporting documents to the Consulate by mail. Should you wish to submit your application in person, you may give it to the guards on Level 3 of the Consulate. Please seal the application in an envelope addressed to ACS Section, and include a self-addressed courier envelope for the return of your passport.
DS-4085 Error Message**
The application for Additional Visa Pages (DS4085) does not require a personal appearance nor an interview with a consular officer. Therefore, you should not make an appointment and should apply by mail, and are therefore directed to submit your DS-4085 and supporting documents to the Consulate by mail. Should you wish to submit your application in person, you may give it to the guards on Level 3 of the Consulate. Please seal the application in an envelope addressed to ACS Section, and include a self-addressed courier envelope for the return of your passport.