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OTCnet Support

For information on OTCnet, please contact the following teams or individuals:

Customer Service Team
The Customer Support Team provides 24/7 technical assistance for locations that have been converted or onboarded to the OTCnet system.
Toll Free Phone: (866) 945-7920
Delaware Local Phone: (302) 324-6442
DSN Phone: (510) 428-6824, Options 1, 2, 4
Fax: (302) 220-4588
Email: FMS.OTCChannel@citi.com

OTCnet Information/Marketing Team
The Information/Marketing Team is the first point-of-contact for general questions about OTCnet and conversion.
Phone: (703) 377-5365
Email: FMS.OTCinformation@citi.com

Deployment Team
The Deployment Team assists each agency in the OTCnet conversion process and in the creation or expansion of new endpoints for both deposit processing and check capture.
Phone: (703) 377-5586
Email: FMS.OTCDeployment@citi.com

Security Team
The Security Team is responsible for setting up all new Primary Local Security Administrators (PLSAs), initial authorizing of Local Security Administrators (LSAs) and assisting agencies with the provisioning of new users.
Phone: (866) 945-7920; option 5
Email: FMS.OTCSecurity@citi.com

Reginald McKinney, OTCnet Business Lead
Phone: (202) 874-6893
Email: Reginald.McKinney@fms.treas.gov

Angela Smith, OTCnet Financial Program Specialist
Phone: (202) 874-4080
Email: Angela.Smith@fms.treas.gov

Tameka Leonard, OTCnet Financial Program Specialist
Phone: (202) 874-3107
Email: Tameka.Leonard@fms.treas.gov

Transaction Reporting System (TRS)
Website: http://www.fms.treas.gov/trs

To download a printable OTCnet Contact Guide, click here.

   Last Updated:  August 28, 2012

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