Plans, Analysis and Integration

PAI provides support directly to the Garrison Command Group. The PAI
oversees and integrates action plans across the Garrison into a cohesive strategic plan, measures performance against the plan, and ensures Garrison leadership maintains visibility of overall Garrison success in implementing the IMCOM Commander’s strategic vision and ensuring all long-range plans fully support installation sustainability goals. The PAI directs and manages continuous improvement projects to close performance gaps and manages performance and requirements determination reporting such as the Installation Status Report (ISR), Customer Management Services (CMS), Army Communities of Excellence (ACOE), and the Army Stationing and Installation Plan (ASIP). PAI serves as the garrison commander’s focal point for assigned programs, strategy, integration, management planning, stationing, transformation and realignment for our three installations including the Efficient Basing Grafenwoehr (EB-G) program.

Office of the Director 475-8236
Management Analysis Division 475-8586/6701/6034/8884
Cutomer Service Officer 475-8881
Planning Integration Division 475-8244/6723
USAG Garmisch PAI 440-3646/3730
USAG Hohenfels PAI 466-4101/3147/2400/2404/3558

PAI Programs:

  • Garrison Management

    •Transformation
    ----Efficient Basing Grafenwoehr (EBG)
    ----Army Stationing and Installation Plan (ASIP)
    ---Stationing
    ----Integration
    ----Realignment
    ----Flaghip Projects
    ----Major Construction and Renovation
    •Process Improvement
    ----Lean Six Sigma/Continuous Process Improvement
    ----Best Business Practices
    ----Army Suggestion Program (ASP)
    Standard Garrison Organization (SGO)

  • Customer Management Services (CMS)

    •Interactive Customer Evaluation (ICE)
    •Community Action Council (CAC)
    •Customer Service Assessment (CSA)

  • Strategic Planning
    •Installation Sustainability Strategic Plan (ISSP)
    •Installation Planning Board (IPB)
    •Garrison/Installation Strategic Plan (ISP)
    •Installation Management Command Campaign Plan (IMCP)
    •JMTC Campaign Plan
    ----Sustainable Installation Lines of Effort
    ----Community of Excellence Lines of Effort

  • Performance Measures
    ----Installation Status Report (ISR)
    ----Common Levels of Service (CLS)
    ----Army Community of Excellence (ACOE)
    ----Campaign Plan Employee Assessment (CPEA)

 

 

 

 

 

 











Customer Management Services Website Information

Customer Management Services (CMS) program is a customer relationship management process that empowers constituents who derive support from installation based services, improves garrison-wide customer service, and supplies leadership a useful tool for their use in prioritizing and focusing installation services based upon the “Voice of the Customer.”  Customer Management Services consists of a comprehensive, three-tiered feedback system based on input from individuals, constituent groups, and mission commander; the voice of the people.

                

Interactive Customer Evaluation (ICE) is your direct link to any USAG Grafenwoehr service provider on the system. This is your chance to let us know how we are doing.
Community Action Council

Community Action Council (CAC) is an executive body co-chaired by the Commanding General and Garrison Commander and meets quarterly for the purpose of vetting and resolving issues. The council is comprised of unit and constituent representatives, command staff principals, and subject matter experts.
Click here for past Community Action Councils- take links from current website
 Customer Service Assessment

Customer Service Assessment (CSA) allows Soldiers, Retirees, Family Members, & Civilian Employees to rate services importance and performance of Garrison services.
usaggrafenwoehr.cms@eur.army.mil

 

 

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