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Spring 2010 [Number 246]
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NIH Email System Upgraded to Exchange Server 2007Most people using the NIH email service probably did not notice the migration that their mailboxes underwent during 2009. CIT successfully migrated 40,000 NIH mailboxes from Exchange 2003 to Exchange 2007. NIH receives an enormous volume of email—more than 25 million inbound and 600,000 outbound messages every 24 hours. Keeping the NIH email system current is a vital part of ensuring that NIH staff is able to exchange data electronically as seamlessly and instantaneously as possible. Exchange 2007 Exchange 2007 is a central email server that controls the flow and storage of email messages and also manages other cooperative tools, like calendars and public folders. It offers integration with a variety of email programs (or “clients”). While Microsoft’s preferred email client for Exchange 2007 is Outlook 2007, others, such as Thunderbird and Entourage (for Mac users), work just as well with the server. If you prefer a web-based Outlook client as an alternative to these desktop programs, there is the option to use Outlook Web Access (OWA) (https://mail.nih.gov) instead. Benefits For the change-averse user, the good news is that your everyday email experience will not differ noticeably from Exchange 2003, as the upgrade mainly affects how administrators and system owners interact with the service. However, there are some direct improvements for the broader user community too, such as:
Note: Be aware that some of these improvements will not be realized until your email client is upgraded to Outlook 2007. Benefits for OWA users The upgrade to Exchange 2007 offers users a greatly improved Outlook Web Access (OWA) experience:
Changes to the search function in Exchange 2007 One of the differences in the upgrade from Exchange 2003 to 2007 is a change to the search function within email folders. The Exchange Server 2007 search engine now offers several improvements that provide users with previously unavailable real-time search capabilities, particularly when using Outlook 2007 in cached mode. However, if you frequently use Outlook Quick Search for partial-word (or partial-string) searches, be aware that in some cases the Exchange 2007 search function leaves out some possible results of a partial-word search that would have been returned using the Exchange 2003 search engine. To avoid this issue, you must use Advanced Search. For a step-by-step guide on how to get the best results for partial-word searches in Outlook, see the article in this issue, entitled “Search Options for Mailboxes on Exchange 2007 (for Outlook 2003/2007 and OWA).” Questions? If you have questions about the upgrade to Exchange 2007 and how it might affect your email services, please contact the NIH IT Service Desk online at http://itservicedesk.nih.gov or by phone at 301-496-4357 (6-HELP) (local), 866-319-4357 (toll free), or 301-496-8294 (TTY). |
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