Contact Us & Office Hours
Please note the U.S. Consulate General in Auckland is closed to the public on the last Wednesday of every month.
American Citizen Services (ACS) Emergency Walk-In Services: Monday-Friday 8.00am- 11:45am and 1:00pm-3:45pm
Telephone inquiries: Monday-Friday 7.30am-4.00pm.
All other ACS services by appointment.
Postal Address: Consulate General of the United States of America
Private Bag 92022,
Auckland 1142
New Zealand
Street Address: 3rd Floor,
Citigroup Building,
23 Customs St, (cnr. Commerce St)
Auckland 1010
View on Google Map
Ph: +64 9 303 2724 ext: 2800 *
Fax: +64 9 366 0870 *
Email: aucklandacs@state.gov *
* Please Note: These contact details are for U.S. Citizen queries only. We cannot address U.S. visa queries or issues and all of these calls will be referred to 09 915 1081. Callers from outside New Zealand must call 001 646 259 0526. For help with visas, please contact the Consulate General's Visa Information Service.
The Embassy and Auckland Consulate are closed weekends and U.S. and New Zealand public holidays.
In emergency situations, including deaths, arrests and crisis situations, please contact ACS.
Business Hours Emergency Assistance:
Phone: +64 9 303 2724 ext: 2900*
After Hours Emergency Assistance:
Phone: +64 4 462 6000 and leave a message, the Duty Officer will return your call.
STEP Program
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If you are a U.S. Citizen currently traveling abroad, you may wish to enroll in the Smart Traveler Enrollment Program. You can do so through the Department of State's STEP system.